We are using RoboHelp15 and RoboServer9 currently. A few weeks ago, the RoboServer had to be moved to an AWS environment. We have help projects on the server back to 2011. Some of the older versions stopped working for our customers after the move. It is confusing to me that some versions of the help work, but not others for our customers. NetOps is pointing to the new server to redirect.
Do you have any suggestions on troubleshooting this issue?
Things I have tried:
Questions I have:
Say it produces this:
Is there a way to modify this link and for it to still work? Trying to mirror the previous server URL link in hopes I could fix this issue.
It appears to me that the URL that was produced on our old server is a few characters different, now that it was moved to the AWS.
Any help or troubleshooting ideas you have would be greatly appreciated. Anyone else experience this??
Lots to unpack here! I'm not familiar with AWS platform and don't know if you can install the required Apache Tomcat Server and compatible database (SQL Server, Oracle, etc.) which support RoboHelp Server 9 (or 10 for that matter.)
Also when I go to the URL shown in your post, it appears to be an Azure Blue Responsive HTML5 layout which I don't believe RoboHelp Server 9 supports (only 10)
Make sure you have applied all updates to your Rh 2015 client app as well as Robohelp Server 9.
As for URLs, this is the commonly used syntax for RoboHelp Server 9 and 10:
So it might look something like this:
(where robohelp is the default name of the "context", employeecare is project name and human resources is the "area")
The initial topic is the "default topic" which you select in your Rh 2015 publish settings shown here:
Meanwhile, I will ask Adobe engineering to take a look at this post to see if they have any other comments. Frankly because of the complexity of your setup I'm suggesting you contact Adobe Tech Support and open a ticket on this.
Adobe Certified RoboHelp and Captivate Instructor
Actually, some of the help projects are working on the server in the AWS environment. TomCat/SQL Server are up and running. I can now generate to the server and it is actually working. The issue now looks like our customers have a different URL in the product than the new one that I just published. It looks like the product would need to be opened and new URL added in order for this to work. However, Development says that introduces risk since some of these help projects are related to produce releases from 8 years ago. I was just trying to find out if I could get the URLs to match, but don’t think that’s possible.
If you have any other suggestions, please let me know.
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