HHC3004: Warning: The HTML tag is not a valid HTML tag & Fatal Error: Unexpected error from Micros

New Here ,
Oct 22, 2019

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Hi there,

 

I've recently started using Robohelp, I'm new to the role and have downloaded Rh 2019.

 

My colleague has been using Rh for years now and hasn't had these problems. I've copied the project from my colleague onto my machine (project is currently in Rh 2017) and I can use Rh 2019 Classic successfully. However when I come to generate the CHM I receive the two errors in the title of this post. Oddly if I were to upgrade the project into Rh 2019 it'll compile and generate successfully...

 

If I create a new project and add an image to the 'first topic', it'll generate successfully, however won't display the image within the CHM.

 

Any advice greatly appreciated.

 

Thanks

Scott

2019-10-22_15h57_27.png

TOPICS
Classic, HTML help

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1 Correct Answer

Adobe Community Professional , Oct 22, 2019
Amebr Adobe Community Professional , Oct 22, 2019
I found one random internet post that said that the string ".H" in an image name causes problems. None of your image names contain that string, but by chance is your windows user name Scott.Hewes? And does your project live within your Documents folder?    If yes, try changing where you're generating to something like c:\myprojects and see if that clears up the issue. It's possible you need to move the whole project outside your profile folder, but try just changing the generate path at first.

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Adobe Community Professional ,
Oct 22, 2019

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So that we are clear, you are generating using 2019 Classic, correct?

 

Those tags show some crazy characters. Look at one of the topics in HTML view and see if they appear in the code.

 

What is the filename of one of the images giving this problem?


www.grainge.org

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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scotthewes11 AUTHOR LATEST
New Here ,
Oct 23, 2019

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Thank you for replying Peter, Amebr's solution below worked a treat...

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Adobe Community Professional ,
Oct 22, 2019

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I found one random internet post that said that the string ".H" in an image name causes problems. None of your image names contain that string, but by chance is your windows user name Scott.Hewes? And does your project live within your Documents folder?

 

 If yes, try changing where you're generating to something like c:\myprojects and see if that clears up the issue. It's possible you need to move the whole project outside your profile folder, but try just changing the generate path at first.

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New Here ,
Oct 23, 2019

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Hi Amebr,

 

You were right in that, that is my username and yes both the project and the output path was in my documents folder.

 

I've changed the output path outside of my documents folder and this has now allowed me to generate the CHM without ANY errors!

 

Thank you so much for this! 🙂

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