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How do I generate a mobile app successfully?

Explorer ,
Apr 01, 2019

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How do I generate a mobile app successfully using the Mobile App output preset in RoboHelp? I am using RoboHelp 2019 ver. 2019.0.5. I have a PhoneGap account set up and am successfully validating user ID (below).

PhoneGapAcc.jpg

When I try to generate the Mobile App preset I get an Output generation failed error message as follows:

MobileAppOutputFailed.jpg

My problem may be lack of a P12 certificate file and the mobile provision file (below). I don't have a developers account with apple to obtain certification keys, so don't know if this is possible. Am asking the question.

iOScertificates.jpg

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Correct answer by Peter Grainge | Adobe Community Professional

You don't need the key for Android. That's only required for upload to the

Play store. Just tick the Android check box and leave the fields empty.

For iOS you do need to be registered. The stuff on my site covers that

Peter Grainge

www.grainge.org

@petergrainge

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How do I generate a mobile app successfully?

Explorer ,
Apr 01, 2019

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How do I generate a mobile app successfully using the Mobile App output preset in RoboHelp? I am using RoboHelp 2019 ver. 2019.0.5. I have a PhoneGap account set up and am successfully validating user ID (below).

PhoneGapAcc.jpg

When I try to generate the Mobile App preset I get an Output generation failed error message as follows:

MobileAppOutputFailed.jpg

My problem may be lack of a P12 certificate file and the mobile provision file (below). I don't have a developers account with apple to obtain certification keys, so don't know if this is possible. Am asking the question.

iOScertificates.jpg

Adobe Community Professional
Correct answer by Peter Grainge | Adobe Community Professional

You don't need the key for Android. That's only required for upload to the

Play store. Just tick the Android check box and leave the fields empty.

For iOS you do need to be registered. The stuff on my site covers that

Peter Grainge

www.grainge.org

@petergrainge

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HTML5 layout

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852

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Apr 01, 2019 0
Adobe Community Professional ,
Apr 01, 2019

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I would have a look at how Peter Grainge goes through creating one on his site (grainge.org) - it might be old, but it's probably still mostly applicable.

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Apr 01, 2019 0
Adobe Community Professional ,
Apr 01, 2019

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What's there is still correct for Classic and 2019 is pretty much the same in this respect. You can only generate for Apple with a developer's key. It's different for Android where you can install on a device but not upload to the store.

I have tested the process for Android on 2019 and it worked fine. I'll look some more in the morning. Late here.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
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Apr 01, 2019 0
Adobe Community Professional ,
Apr 02, 2019

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If it helps, I am finding the same problem. I think the issue is that when you tick the Generate Android App option, the fields below are mandatory. They were not in Classic and maybe not in earlier versions of 2019.

In Classic you have to complete those fields only if you want to upload the app to the Play Store. If you didn't need that, you could create an app and install it on a device by allowing apps from unknown sources. Clearly in this case the source is known.

I have taken this up with Adobe and will post back when I have more information.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Apr 02, 2019 0
Explorer ,
Apr 02, 2019

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Yes, Peter, I do not want to upload to the Play Store, but I would still like to be able to install it on a device, but cannot get that far in the process. I will be waiting what you find out from Adobe.

Thank you,

Rory

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Apr 02, 2019 0
Adobe Community Professional ,
Apr 03, 2019

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There is an issue with the supplied preset. Delete it and create a new one.

At the end of the process you will get a dialog that enables you to download the APK or scan it in. You may see an Output Generation Failed message then appear on top of that dialog. Dismiss and ignore it. The APK will work OK.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Apr 03, 2019 0
Explorer ,
Apr 03, 2019

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Thank you for getting back with me Peter. Will try it and let you know if it works.

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Apr 03, 2019 0
Explorer ,
Apr 05, 2019

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Peter,

Still can't generate a mobile app. I went to provided script in the Generate Android App. I placed the AndroidKeyGenerator.jsx in the path name.

Don't know about the passwords. I haven't generated anything to create a password.

I know I am doing something wrong here. Actually wanted to generate a mobile app for an apple iPhone.

Mobile app output.jpg

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Apr 05, 2019 0
Adobe Community Professional ,
Apr 05, 2019

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You don't need the key for Android. That's only required for upload to the

Play store. Just tick the Android check box and leave the fields empty.

For iOS you do need to be registered. The stuff on my site covers that

Peter Grainge

www.grainge.org

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Apr 05, 2019 0
Explorer ,
Apr 05, 2019

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Thank you Peter.

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Apr 05, 2019 0