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How do you all run analytics on PDFs accessed by customers via Search? Any suggestions?

Community Beginner ,
May 22, 2020

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Hello,

 

I use Robohelp 2019 and am creating a frameless output.  By the very nature of frameless output, my imported PDFs open outside the project frame (in a new tab). I have embedded analytics on my Robohelp topic pages (via the master page). But since PDFs open outside the project, I am unable to run analytics on the PDF pages accessed by a customer (especially if they're accessed via Search). Is there a way to monitor hits on PDF pages if they are accessed via Search? How do you all monitor hits on your PDFs? Any pointers would be appreciated. Thanks in advance for your replies. 

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How do you all run analytics on PDFs accessed by customers via Search? Any suggestions?

Community Beginner ,
May 22, 2020

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Hello,

 

I use Robohelp 2019 and am creating a frameless output.  By the very nature of frameless output, my imported PDFs open outside the project frame (in a new tab). I have embedded analytics on my Robohelp topic pages (via the master page). But since PDFs open outside the project, I am unable to run analytics on the PDF pages accessed by a customer (especially if they're accessed via Search). Is there a way to monitor hits on PDF pages if they are accessed via Search? How do you all monitor hits on your PDFs? Any pointers would be appreciated. Thanks in advance for your replies. 

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Adobe Community Professional ,
May 22, 2020

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I thought Peter suggested in your other thread (https://community.adobe.com/t5/robohelp/frameless-output-how-to-make-imported-pdf-files-open-within-...) that you check with your analytics provider to see what they suggest on how to track PDF hits?

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Community Beginner ,
May 22, 2020

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Yes, I am aware. The experts also suggested I ask others how they're handling this issue, so put the question to the community. Perhaps other users have experience to share? 

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