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How to get help from Adobe (RH 2019, new UI)?

Explorer ,
Sep 28, 2020

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Hi, Everyone.

 

This isn't really a question for the forum. I'm almost postive this issue is a software issue. So, I want to contact Adobe. 

 

It used to be easy to contact Adobe for software problems. But I can no longer find any way to contact them. Can anyone tell me how?

 

My multi-level list style is malfunctioning. It actually isn't functioning, at all. I apply the style, then select the text I want to be indented as a sub-level, and finally press Tab. But nothing happens. 

 

Also, another malfunction is the default style has a bullet superimposed by a number (screenshot, below). I can fix it in the CSS editor. But even after saving, it goes right back to the bullet superimposed by the number.

 

thank you!

 

SCREENSHOT

CSS list styles.JPG

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Correct answer by Peter Grainge | Adobe Community Professional

Start a fresh multilevel list. I think you know how to do that and if stuck I'll knock something up tomorrow. When done trash the one that is messed up and rename the good one so that topics using will still work. 

 

This is definitely not a software issue. 

 

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How to get help from Adobe (RH 2019, new UI)?

Explorer ,
Sep 28, 2020

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Hi, Everyone.

 

This isn't really a question for the forum. I'm almost postive this issue is a software issue. So, I want to contact Adobe. 

 

It used to be easy to contact Adobe for software problems. But I can no longer find any way to contact them. Can anyone tell me how?

 

My multi-level list style is malfunctioning. It actually isn't functioning, at all. I apply the style, then select the text I want to be indented as a sub-level, and finally press Tab. But nothing happens. 

 

Also, another malfunction is the default style has a bullet superimposed by a number (screenshot, below). I can fix it in the CSS editor. But even after saving, it goes right back to the bullet superimposed by the number.

 

thank you!

 

SCREENSHOT

CSS list styles.JPG

Adobe Community Professional
Correct answer by Peter Grainge | Adobe Community Professional

Start a fresh multilevel list. I think you know how to do that and if stuck I'll knock something up tomorrow. When done trash the one that is messed up and rename the good one so that topics using will still work. 

 

This is definitely not a software issue. 

 

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Sep 28, 2020 0
Adobe Community Professional ,
Sep 28, 2020

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techcomm@adobe.com is the link to the RH & FM teams - but have you applied the patch to RH2019? Have you followed Peter's site on RH (grainge.org) for the new UI changes?

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Sep 28, 2020 0
Adobe Community Professional ,
Sep 28, 2020

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I very much doubt this is the software. Describe the appearance you are trying to achieve. 

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Sep 28, 2020 0
Explorer ,
Sep 29, 2020

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Thank you, Jeff and Peter.

 

Here's what I'm trying to do (screenshot):

 

multilevel list alphanumeric.PNG

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Sep 29, 2020 0
Adobe Community Professional ,
Sep 29, 2020

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Start a fresh multilevel list. I think you know how to do that and if stuck I'll knock something up tomorrow. When done trash the one that is messed up and rename the good one so that topics using will still work. 

 

This is definitely not a software issue. 

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Sep 29, 2020 0
Explorer ,
Sep 29, 2020

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Hi, Peter and Jeff.

 

Well, once again, I am humbled by your even-keeled, methodical approach, Peter. Your solution works! 

 

One thing to note:  at first, I had mistaken your reply to say "Start a fresh" version of the text. So I created new text, and this gave me back a functioning Tab key (for indenting the sub-level). Back in the original, problematic text, it was the nonfunctioning Tab key that made me think it was a software issue. 

 

But of course the messed-up style did not work when I applied it to the new, fresh text. So, re-reading your reply, I went and created a fresh multi-level list style in the CSS editor. (I've now trashed the old broken one.) And it works beautifully (see screenshot).

 

Thank you so very much!

 

SCREENSHOT

 

multilevel list alphanumeric fixed.PNG

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