How to get the Maximize button on IE enabled for the online help?

New Here ,
Feb 20, 2020 Feb 20, 2020

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Hi, I use Robohelp (Adobe Communication Suite 2017 ) for generating online help and use Responsive HTML5 as the output.

 

After the online help is integrated with the product and the online help is launched, the Maximize button on the online help page is disabled. However, the Maximise button is enabled in Chrome.

 

Our customers use Internet Explorer. Do you know of a way in which the Maximize button can be enabled on Internet Explorer as well? 

 

Regards,

Pankaja

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Adobe Community Professional ,
Feb 20, 2020 Feb 20, 2020

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Are you all patched up? Have you looked at how the program is calling the CSH topic?

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Adobe Community Professional ,
Feb 20, 2020 Feb 20, 2020

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Linked to Jeff's reply, if you double click the index.htm (start page) in File Explorer, do you then see the maximise button. If you do, the problem would look to be in your call for CSH.

 

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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New Here ,
Feb 21, 2020 Feb 21, 2020

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Many thanks, Jeff and Peter. I followed your suggestions. The RoboHelp is updated and when I opened the index file in IE on my machine, the Maximize button is enabled.

I am requesting my engineering team to look into the call to the online help.  

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Resources
RoboHelp Documentation