hyperlink does not work when import link word file

New Here ,
Sep 09, 2016 Sep 09, 2016

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Hi,

When i import a document via link > word file, the hyperlinks dosen't work. I'm trying a external hyperlinks to web, how can i fix it?

I am using a RH 2015 and word 2013 to import.

Thanks!

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Participant ,
Feb 24, 2018 Feb 24, 2018

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Please did you reach any solution? as I have the same problem and had to remove hyperlinks in my docs as no time to edit them all manually.

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Adobe Community Professional ,
Feb 24, 2018 Feb 24, 2018

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If you have the same problem that means you are using RoboHelp 2015 and Word 2013 but like the previous poster, you have posted in the RoboHelp for Word forum. That is a different program that hasn't shipped with RoboHelp for several versions, certainly not with RoboHelp 2015. First question therefore is what are you using?

Then let us know what the links are to. Other Word documents, web sites etc. Do they look like links but they just don't work. Have you looked through the import setting? (In the import dialog, click the Edit button).


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Participant ,
Feb 25, 2018 Feb 25, 2018

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I'm using RH 2015 & Word 2016. These links are hyperlinks to headings or sections within the same document.

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Adobe Community Professional ,
Feb 25, 2018 Feb 25, 2018

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I have moved the thread to RoboHelp HTML as it is not a RoboHelp for Word problem.

First of all check that you have the updates applied. Go to File > Help.

If the problem persists with all the updates applied, when the Import dialog opens, click the Edit button. Go to Other Settings and make sure the check box indicated is ticked.

import_hyperlink.png


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Adobe Community Professional ,
Feb 26, 2018 Feb 26, 2018

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Hi Eman,

Did Peter's suggestion work for you?

If not, what does the HTML look like for the links?

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