Hyperlinks do not work when importing Word doc into RH2019

New Here ,
Mar 19, 2020

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Unlike RH2019 Classic, when I import my word document into RH2019 New UI, the internal hyperlinks (those linking or referencing other chapters within the doucment) do not work.  When I click on them using the control key, it opens a duplicate window in Internet Explorer. But it does not go to the hyperlink location. External hyperlinks work just fine.

 

All the hyperlinks work just fine in RH2019 Classic when importing the same document.

 

Any suggestions would greatly be appreciated to get these internal hyperlinks to work non-Classic RH2019.

 

Thank you,

 

Ken 

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1 Correct Answer

Adobe Community Professional , Mar 31, 2020
Peter Grainge Adobe Community Professional , Mar 31, 2020
What I found was that if you import a document with internal links into any Classic version and paginate on Heading 1, the links to different parts of the document are then in separate topics but they still work.   Import the same document into 2019 New UI and clicking a link to something that is in another topic takes the user to the top of the topic they are already in, not the target. The link does not work.   This is a bug that I have reported.    There is a workaround in Item 11 at http://www.grainge.org/pages/authoring/rh2019/using_rh2019.htm...

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Adobe Community Professional ,
Mar 19, 2020

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Are you all patched up? Check Help > Updates to check.

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New Here ,
Mar 19, 2020

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Yes, we just updated a couple weeks ago to 2019.0.11

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New Here ,
Mar 19, 2020

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Hello Jeff,

 

Yes, we just updated a couple weeks ago to 2019.0.11.

 

We are puzzled why we can run our Word document through RH2017 and RH2019 Classic just fine, but the internal links do not work in non-Classic RH2019.

 

Any help would greatly be appreciated.

 

Thank you,

 

Ken

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Adobe Community Professional ,
Mar 19, 2020

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I suspect it's a bug in the New UI - check in the Tracker (https://tracker.adobe.com/)

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New Here ,
Mar 30, 2020

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Sorry Jeff.  I was not able to find a bug addressing this problem posted.  Unfortunately, I received an error message when trying to login. 

 

I will try again later.

Thank you,

 

Ken

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Adobe Community Professional ,
Mar 30, 2020

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Try it with Update 12 loaded - just came out.

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New Here ,
Mar 30, 2020

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Just to updated to 12.  The hyperlinks still do not work.

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Adobe Community Professional ,
Mar 30, 2020

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Can you share the document? If you can, see the Contact page on my site. No need to use we transfer for the document. 

 

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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New Here ,
Mar 30, 2020

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Hi Peter,

 

I just sent you an email and document. 

 

I greatly appreciate the assistance.

 

Thank you,

 

Ken

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Adobe Community Professional ,
Mar 31, 2020

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What I found was that if you import a document with internal links into any Classic version and paginate on Heading 1, the links to different parts of the document are then in separate topics but they still work.

 

Import the same document into 2019 New UI and clicking a link to something that is in another topic takes the user to the top of the topic they are already in, not the target. The link does not work.

 

This is a bug that I have reported. 

 

There is a workaround in Item 11 at http://www.grainge.org/pages/authoring/rh2019/using_rh2019.htm

 

 

 

 

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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kenc19028742 AUTHOR LATEST
New Here ,
Mar 31, 2020

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Thank you Peter!

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