Hyperlinks in generated output do not navigate to bookmarks when using new RH 2019

New Here ,
Jul 06, 2021 Jul 06, 2021

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I import a property_master.hts snippet file and a property_detail.htm file for our property listings. The snippet has hyperlinks to the bookmarks in the property_detail file. When I preview the snippet, I can click on a hyperlink and it navigates to the appropriate bookmark.

 

However, when I generate the frameless output and try it in any browser, clicking on the hyperlink goes to the property_detail html page, but does not go to the bookmark. Sometimes it looks like it's going to the bookmark, but then jumps to the top of the page.

 

This works correctly when generated with RH classic 2019, but not in the new RH 2019. 

 

Any idea how I get it to navigate to the bookmark in the generated output?

 

Thanks

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Adobe Community Professional ,
Jul 06, 2021 Jul 06, 2021

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What point version of RH2019 are you running?

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New Here ,
Jul 06, 2021 Jul 06, 2021

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version 2019.0.14

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Adobe Community Professional ,
Jul 06, 2021 Jul 06, 2021

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Ok, that's the last one alright - since you won't see any fixes for that version, I suggest you get a copy of 2020 on a non-production machine & try out a copy of your project with it - just make sure it's updated to patch 5.

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Adobe Community Professional ,
Jul 06, 2021 Jul 06, 2021

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There was an issue like this. Is the target in a table? 

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New Here ,
Jul 06, 2021 Jul 06, 2021

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Yes, the targets (bookmarks) are in a table.

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Adobe Community Professional ,
Jul 06, 2021 Jul 06, 2021

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I'll see what I can find tomorrow. I suspect it is a RoboHelp 2020 fix. 

 

Is your licence a subscription? If it is, the upgrade is free. 

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Adobe Community Professional ,
Jul 06, 2021 Jul 06, 2021

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You should find a similar post to this in the forum and that will tell you when it was fixed.

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Adobe Community Professional ,
Jul 07, 2021 Jul 07, 2021

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Sorry to say it is fixed but only in 2020.

 

RH 2019 Frameless output issue - links to bookmark... - Adobe Support Community - 11013517

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New Here ,
Jul 07, 2021 Jul 07, 2021

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Ok, thanks so much for your help. I will work with my IT department to get it upgraded. Thanks!

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Resources
RoboHelp Documentation