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New Here ,
Feb 05, 2016

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I've saved a User Guide project on my server. I've created a web page and added a link to the user guide but it doesn't work. Can anyone assist please?

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Hypertext Links

New Here ,
Feb 05, 2016

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I've saved a User Guide project on my server. I've created a web page and added a link to the user guide but it doesn't work. Can anyone assist please?

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Adobe Community Professional ,
Feb 05, 2016

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This forum is for questions relating to Adobe's RoboHelp product. Was your web page created using that?

If Yes, what version are you using?

If No, you are asking in the wrong place. You need a general web site forum.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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New Here ,
Feb 05, 2016

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Thanks Peter

I created my User Guide using  Adobe RoboHelp 2015 and saved it on my server.

I then created a web page and added a links to the user guide. This works when I save everything on my hard drive, but when I put it on the server the link doesn't open.

I'm not as technical as I'd like to be - I simply create the documentation.

Ros

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LEGEND ,
Feb 05, 2016

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Hi there

Can you share a screen capture of your RoboHelp Outputs (SSL) dialog, the one that looks like this:

tmp2.png

And the HTML code of the link from the page you are trying to offer the link to open the help?

These bits of information should help us better help you.

Cheers... Rick

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New Here ,
Feb 05, 2016

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New Here ,
Feb 05, 2016

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Adobe Community Professional ,
Feb 05, 2016

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Is the server a web server or a file server?

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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New Here ,
Feb 05, 2016

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It’s a Web Server Peter

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Adobe Community Professional ,
Feb 05, 2016

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Should the path be 202015 as shown or should it be 2015?

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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LEGEND ,
Feb 05, 2016

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In addition to what Peter asked, I'm noticing the output settings are for WebHelp PRO. Are you publishing to the separately purchased and installed "RoboHelp Server" product?

If not, you need to abandon that output type and opt for basic WebHelp instead.

Cheers... Rick

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New Here ,
Feb 05, 2016

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I’m publishing to my company’s server – I’m not using a separate RoboHelp Server. Actually Peter’s just pointed out something that could be the culprit.

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New Here ,
Feb 05, 2016

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The path should be 2015 - I thought that the %20 represented a "space".

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LEGEND ,
Feb 05, 2016

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Ahhh, so many folks choose that output thinking that it just HAS to be somehow better and offer more than basic WebHelp. So indeed, you do need to ignore that output type and opt instead for basic WebHelp!

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New Here ,
Feb 05, 2016

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Okay Rick, thanks -  I'll give it a go.

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Adobe Community Professional ,
Feb 05, 2016

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Yes, I misread it.

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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New Here ,
Feb 05, 2016

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New Here ,
Feb 05, 2016

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I've now saved it as a WebHelp output and I'm getting the same response when I try to click the hyperlink.

http://ygdevserver2/RoboHelp%202015%20Guides/WFTL%20Maintenance%20Guide/!SSL!/WebHelp/Permissions.ht...

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LEGEND ,
Feb 05, 2016

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Hi there

Are you up for a one on one chat via computer where I can actually see your screen in real time?

If so, shoot me an email to rickstone1975 (at) gmail (dot) com and I'll be happy to connect with you briefly in order to try and help you get squared away.

If you aren't comfortable doing that, I totally understand. I am just sort of hanging loose today and thought I'd toss out the offer. I'm not trying to sell you on anything.

Cheers... Rick

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New Here ,
Feb 08, 2016

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Thanks for that Rick but this is not possible.

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LEGEND ,
Feb 08, 2016

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Sooo, is your issue resolved? If not, we will simply have to try working another way.

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