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HI
I am using trail version of robohelp2015, I have few issues when i open webhelp popups from the links in webpage in IE. It works fine in Chrome.
I click on help in on page, which opens a webhelp popup window. i don't close the popup and go to next page in my test website on now again click on help. Now it refreshes the webhelp popup with blank window in IE11.
Help would be appreciated.
The page is entirely blank without skin
The script i am using to open webhelp:
<A HREF='javascript:RH_ShowHelp(0, "helpfiles/index.htm>>Mainwindow", HH_HELP_CONTEXT, 2564462)' style="text-decoration:none;">?</A>
Also as i am quite new to robohelp, just wondering where should i change if I want my webhelp window on top whenever someone clicks help. Do i need to change in Robohelp_csh,js file or any other file.
Thanks
Hi Prajwal,
Sorry for the delay in response. The fix is still with our testing team.
But, I shall be able to give you a private copy of the fix within 48 hours.
Regards,
Ankit
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Hi Prajwal,
Sorry for the delay in response. The fix is still with our testing team.
But, I shall be able to give you a private copy of the fix within 48 hours.
Regards,
Ankit
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Thanks Ankit.
Let me know if you need my email address.
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Hi Prajwal,
Please provide your email address so I can give you the fix. For this, you can send me a private message with your email address.
We will also be including the fix in the next patch for RoboHelp.
Regards,
Ankit
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I did message you, Thanks for all the help.
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Hi Ankit,
I have bought RH 2015 recently (couple of weeks back) and also applied the Alril 12, 2016 patch as well.
I am still facing the same issue. Is this issue resolved now?
It will be great if you can provide some lead in this.
Regards,
Prashant
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Peter
For Blank window, You can download the code i shared here in previous comments and once compare it with your robohelp generated files and replace them with changed files. Or you can just ignore my html pages and used the remaining files.
Let me know if you have any further complications.
Thanks
Prajwal
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Ankit,
Thanks for the help and fixing the issue.
Here in Communities Profile Can't i change my first name and last name, i dont remember giving those details, may be it picked them up from gmail.
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Prajwal,
thanks for your help. It solves the problem when I open help from one HTML page.
But my application has different pages using frames. Opening help from different pages / frames still shows window with blank page or even window with blank and new tab.
I have to debug the application and understand the procedure RoboHelp opens and fills new windows. If I'm going to find a solution, I'll post it here.
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Peter
if u want to debug you could start checking files whcsh_home.htm and whver.js files, i think i forgot to comment few alert boxes you could do that. And also in my test.html page in that code, you can find other ways to call help you could try them as well.
if possible try to share a dummy html page from where you are calling help with my code and mapID's. I will look around it after leaving work.
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i sent you email.
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Thanks for the help I think i solved it. But it exists in new Microsoft Edge Browser
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Ankit Rajpoot‌ WebHelp‌RoboHelp‌ Hi Ankit,
I hope you got a chance to look into the script shared. If so please try to get back, so that i can update my employer.
Thanks