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Image Map - Link Appears in Wrong Position

New Here ,
Jul 15, 2020

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I need help ASAP.  When I create an image map on an image and generate responsive HTML5 output, the link is not in the correct position on the image. The image size 1331x777. Please can someone help me with this immediately, I am working on a project that is due very soon and I need help?

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New UI, Output presets, RoboHelp server, Version control

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Image Map - Link Appears in Wrong Position

New Here ,
Jul 15, 2020

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I need help ASAP.  When I create an image map on an image and generate responsive HTML5 output, the link is not in the correct position on the image. The image size 1331x777. Please can someone help me with this immediately, I am working on a project that is due very soon and I need help?

TOPICS
New UI, Output presets, RoboHelp server, Version control

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57

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Jul 15, 2020 0
Adobe Community Professional ,
Jul 15, 2020

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Don't know much about them, but basic info will help those that do - what version of RH are you running? Classic or New UI (RH2019)? Are you all patched up? Check Help > Updates to check and report back your point version. What skin are you using? Does the problem exist if you use any other ones?

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Jul 15, 2020 0
New Here ,
Jul 15, 2020

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I am using RoboHelp 2019.0.12.

 

I am using Azure Blue skin.

 

The problem does exist with different skins.

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Jul 15, 2020 0
Adobe Community Professional ,
Jul 15, 2020

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2019.0.14 is the latest but the issue is not listed as fixed in Update 13 at https://helpx.adobe.com/robohelp/kb/fixed-issues.html Update 14 only contained a fix for 2019 Classic.

 

I believe it is fixed in the 2020 release that came out yesterday but I can't find the definitive list of bugs fixed in that.

 

The only quick fix is probably not acceptable. You can turn off responsiveness in the skin editor so that the skin works like webhelp used to, in other words it doesn't adapt to the window size.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Jul 15, 2020 0
New Here ,
Jul 15, 2020

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How do I turn it off in the skin and why do you think it would be unacceptable - newbie here by the way.  At this point I will try anything and thanks for your help.

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Jul 15, 2020 0
Amebr LATEST
Adobe Community Professional ,
Jul 15, 2020

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In the skin, go to the Media Query section (for Azure Blue, the location may be different for other skins) and turn off the Responsive slider.

 

You know how when you go to a website on your phone it looks really different from when you visit the same site on your computer? Turning off responsive means the site will look the same on both, so the site may not be as usable on phones.

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