Images missing from Word doc in later pages

[Guest]

I have a RoboHelp project that I started in Version 5 and am now working on in Version 6. It has just under 400 topics and just under 500 bmps, although some are used several times and a couple are used hundreds of times. I had no problem generating it in v5, and I've generated parts of it in v6, but I made a few small changes, and now when I generate a Word doc (2003), at some point in the document all I get is tiny squares instead of the pictures. These are not like the ones for missing images, with the red X; they are smaller and blank. Sometimes all the pictures appear up to page 53, sometimes it's page 57, and occasionally as far as 215, but the document is 420 or so pages.

I tried generating without the topics where the images stop appearing, to see if there's a problem with those topics, but it still stopped including pictures at some point. I tried reinstalling RoboHelp, deleting the cpd file, and including several different variations of groups of topics, but it always only makes it part of the way through before the remaining pictures are left out. Then I generated the same content as a chm, and everything is there, which sounded like no problems with the files but maybe a problem with resources. I turned everything off and restarted with no luck, and I copied all the files to another computer with no luck either.

It seems like something got set, and it keeps doing this ever since. Are there any other files besides the cpd that I can delete to give this as much as possible a fresh start? I did try the trick of linking the images and then editing the links to save them in the doc (from http://www.grainge.org/pages/authoring/printing/print_issues.htm#word_issues), but I'd rather fix the project than use a work-around. Any other ideas? Thanks!

[Peter Grainge]

Welcome to the forum.

As you are talking about bitmaps, can I take it you are using RH for Word?

In the Word documents are the images visible before you generate or have you set the True Code view? (See the RH menu in Word).

Whenever you generate an output from RH for Word, no images should be visible in the source documents.

[Peter Grainge]

Doh! You must be using RH HTML as there is a CPD file.

Check your Word settings and particularly View | Picture placeholders.

[Guest]

I thought of View | Picture Placeholders too and did check to make sure that wasn't set, but this really isn't like that. The images show up for the first 60 or so pages (not always the same number of pages), and then all remaining images are replaced by a tiny square.

[Peter Grainge]

From the sound of it you could create another project which has this problem with a relatively small number of topics? Try that and then perhaps you could FTP it to me.

[Guest]

It doesn't happen with a relatively small number of topics, but only when I try to generate the whole project as a Word document. Each chapter prints OK on its own, and I can create a chm with all the images in all the chapters, which leads me to believe that the project itself is OK, and this must be a resource issue. Although it generated fine in Version 5, I realized that it now also has a lot of active links to contend with. I'm getting another 1GB of RAM to add to the 1 I have, and if that doesn't do it, I'll certainly let you know. And thanks very much for your offer!

[Cindy_Kight]

This was a frustrating problem because about 75% of my embedded images weren't showing up in the Word document. The solution was to generate a Word document with linked images and then do the following to embed them.

1. Create the document using links to graphics instead of embedded graphics.
2. In Word, select the Edit menu, then Links.
3. Select all of the files in the dialog box
4. Select the Save Pictures in Document checkbox and click OK.