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Hi all, am hoping someone can help solve this as I am very frustrated by this issue! I have researched this problem on this site but can find no answer that works for me.
My problem is that random png images do not appear in my project manager or in the HTML5 output.
This usually occurs when they are in tables. This has happened before, and I once solved it by double clicking the image and clicking OK, then Save. This seemed to register the image’s presence, but this is not working now.
Details:
<td style="vertical-align: top;"><p style="text-align: center;"><br />
<span><a href="Configure_Network_Connections.htm" id="a2111" style="color: #005baa;
font-size: 14pt; text-decoration: none; ">Output Stream
Parameters</a></span></p>
<p class="TOCheading" bodytext"="" style="text-align: center; color: #005baa;
font-size: 14pt;"><a href="General_Device_Management.htm"><img
src="Images/Output Stream Parameters%402x.png" alt="" style="border: none;"
width="100" height="100" border="0" /></a></p>
<p class="BodyText" style="text-align: center;">Options relating
to the output stream</p></td>
<td style="vertical-align: top;"><p style="text-align: center;"><br />
<a href="General_Device_Management.htm" id="a21111" style="color: #005baa;
font-size: 14pt; text-decoration: none; ">General Device Management</a><a
href="Configure_Network_Connections.htm" id="a21111" style="color: #005baa;
font-size: 14pt; text-decoration: none; "> </a></p>
<p class="TOCheading" bodytext"="" style="text-align: center; color: #005baa;
font-size: 14pt;"><a href="General_Device_Management.htm"><img
src="Images/Device Management%402x.png" alt="" style="border: none;"
width="100" height="100" border="0" /></a></p>
<p class="BodyText" style="text-align: center;">General encoder
management</p></td>
<td style="vertical-align: top;"><p style="text-align: center;"><br />
<a href="Maintenance.htm" id="a21111" style="color: #005baa; font-size: 14pt;
text-decoration: none; ">Device Maintenance</a><a href="Configure_Network_Connections.htm"
id="a21111" style="color: #005baa; font-size: 14pt; text-decoration: none; ">
</a></p>
<p class="TOCheading" bodytext"="" style="text-align: center; color: #005baa;
font-size: 14pt;"><a href="General_Device_Management.htm"><img
src="Images/maintenance_icon.png" alt="" style="border: none;"
width="100" height="100" border="0" /></a></p>
<p class="BodyText" style="text-align: center;">General encoder
maintenance</p></td>
<td style="vertical-align: top;"><p style="text-align: center;"><br />
<a href="Serial_Interface_Connection.htm" id="a2111111" style="color: #005baa;
font-size: 14pt; text-decoration: none; ">Serial interface</a></p>
<p class="TOCheading" bodytext"="" style="text-align: center; color: #005baa;
font-size: 14pt;"><span style="font-size: 13pt;"><a href="Serial_Interface_Connection.htm"><img
src="channel_config.png" alt="" style="border: none;" width="100"
height="100" border="0" /></a></span></p>
<p class="BodyText" style="text-align: center;">Serial interface
connection details</p></td>
</tr>
<tr style="height: 32px;">
<td style="vertical-align: top;"><p style="text-align: center;"><br />
<a href="Configure_Network_Connections.htm"><img src="Images/learn_more.png"
alt="" style="border: none;"
width="208" height="43"
border="0" /></a></p></td>
<td style="vertical-align: top;"><p style="text-align: center;"><br />
<a href="General_Device_Management.htm"><img src="Images/learn_more.png"
alt="" style="border: none;"
width="208" height="43"
border="0" /></a></p></td>
<td style="vertical-align: top;"><p style="text-align: center;"><br />
<a href="Maintenance.htm"><img src="Images/learn_more.png" alt=""
style="border: none;" width="208"
height="43" border="0" /></a></p></td>
<td style="vertical-align: top;"><p style="text-align: center;"><br />
<a href="Serial_Interface_Connection.htm"><img src="Images/learn_more.png"
alt="" style="border: none;"
width="208" height="43"
border="0" /></a></p></td>
Any help greatly appreciated.
Thanks
Laura
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I have managed to work round this issue by stripping everything out of the cell with the problem image, then introducing the image, generating, adding text, generating etc.
At the moment it is working as expected but I have no idea still why it occurred, and am not sure it will not happen again so if anyone has any insights I would be very appreciative.
Thanks
Laura
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A longstanding problem for me in old versions of Robohelp has been various files vanishing from the project manager after the cpd file is deleted. You might delete the CPD manually or you might have the setting "Clear project cache" enabled. The problem affected images and stylesheets in various projects at different companies and through many versions of Robohelp. It's possible you're encountering this.
I have no solution, but the quick way to reinstate them was to create a new folder. In most instances the images or stylesheet showed up again and I could delete the folder. (It is bit of a pain if you're using source control.)
As best I can tell, the new folder forces RH to regenerate it's database, while creating or updating a topic does not.
Give that a go if it happens again.
My other suggestion would be to make sure your file names contain only letters, numbers, hyphens and underscores (and the dot before the extension of course). I've found that other characters sometimes cause strange things to happen even though they should, and mostly do, work.
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Many thanks for taking the time to reply. I’ll give these a go and see how I get on.
Laura Fergusson | Technical Writer | Exterity Ltd
[Personal details removed for security. Please do not include if replying by email]
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When you say “Create a new folder” do you mean in RH or in Windows Explorer? Should I put just the missing images in it?
Thanks for any help.
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In Robohelp so that RH knows about it.
You won't do anything with the folder, it just forces RH to refresh the database so that the missing files *should* show up in the correct folders again. If the images show up where you expect, then you delete the folder you just created. If the images don't show up, then you have a different issue.