Images not authenticating in Zendesk

New Here ,
Mar 23, 2021 Mar 23, 2021

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I'm using RoboHelp 2020.3.32 publishing to Zendesk and my images keep disappearing after four days. According to Zendesk Support, this is caused by the images not authenticating properly. They suggest that I add the images manually (not an acceptable solution). Any suggestions on how to make this work in RoboHelp? 

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Adobe Community Professional , Mar 26, 2021 Mar 26, 2021
Update 4 is now available via Help > Updates. ________________________________________________________See www.grainge.org for free Authoring and RoboHelp Information

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Adobe Community Professional ,
Mar 23, 2021 Mar 23, 2021

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That sounds a lot like a Zendesk question, nothing that RH does (what does Zendesk expect an "authenticated image" to look like?)

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Adobe Community Professional ,
Mar 24, 2021 Mar 24, 2021

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Adobe have replicated this issue and it is being looked into.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Adobe Employee ,
Mar 24, 2021 Mar 24, 2021

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Hi Kevin,

It was an issue in RoboHelp how it was uploading the images. Thanks for reporting. Fix  made it to update 4 just before we wrapped up all the work. It shall be avilable in few days time.

 

Thanks,

Vivek

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Adobe Community Professional ,
Mar 26, 2021 Mar 26, 2021

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Update 4 is now available via Help > Updates.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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New Here ,
Mar 26, 2021 Mar 26, 2021

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Thanks for the update and your help. I've installed the update and republished my projects. If you don't hear from me next week, you'll know it was a success.

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