ImageSize.Width error when checking-in to source control

[ChadPink]

I'm getting an ImageSize.Width error when checking in to source control. Although I can check in the files using source control, I want to be able to check in using RoboHelp.

Does anyone know how to correct this error?

Value of '272' is not valid for 'ImageSize.Width'. 'ImageSize.Width' should be between 1 and 256.

Parameter name: ImageSize

[Jeff_Coatsworth]

No idea – you’ve looked around in the Source Control forum?

What flavour of SC are you using? Does this happen when you try to check in a new topic with an image in it?

[ChadPink]

When I create a new topic in RH, I get the error without doing anything else.

[ChadPink]

Oh, and I can see the topic as pending Add in SC, but the topic is not added in RH.

Which is a bigger issue since I can not add new topics.

[Jeff_Coatsworth]

Do you have a master page that has images on it? That may be the issue with the creation of new topics.

[ChadPink]

No. The master page does not have an image. Only a java script to show/hide the TOC panel, and the Topic Contents.

[Jeff_Coatsworth]

Here’s one list from Peter Grainge’s site about what not to have in SC –

• projectname.cpd

• projectname.pss

• projectname.hhp

• projectname.trl

• ehlpdhtm.js

[ChadPink]

No. None of those file are in SC.

[ChadPink]

Ok, so this is weird. If I close RH, re-open it, and then create a new topic, the topic is created and checked-in to source control.

But when I make changes on the topic, and then check it in, I get the ImageSize.Width error.

So I close RH again, open it, and then check in, and check-in works!

I've done this a couple times, and check-in only works when you just opened RH and make no further changes.

[GnorbX · Accepted solution]

The answer is to go to the Windows display settings in the Control Panel and change DPI font to 96 (100%).

Silly as it sounds, that fixed the issue for me.

[ChadPink]

We upgraded to RH 2015. That resolved the issue.

[Lars Wilhelmer]

Not resolved for us. Issue persists in RH 2015 (Update 3). I will file a bug in Adobe BugBase.

[ChadPink]

I asked my best friend Google, and he only came up with one similar to mine:  TFS and RoboHelp 10 ImageSize.Width Error and "Cannot find file" when Adding New Topic - Stack Overf...

I am not sure about the flavor, but I am using VS Premium 2013 to access SC.

[ChadPink]

Funny. Was looking for an answer to my issue and found this question.

Issue re-occuring using RH 2015 (12.0.0.306)

[Peter Grainge]

In 2015 you said in this thread that upgrading to RoboHelp 2015 had fixed

the problem.

Also you are running an unpatched version. I don't know that it will fix

the problem but it's worth a try.

[ChadPink]

I don't remember installing a patch. Do I have to install all these patches or will 2015.0.4 suffice?

Adobe RoboHelp 2015.0.4 - English, French, German, and Japanese

The Adobe® RoboHelp® 2015.0.4 update fixes critical bugs that were found in Adobe RoboHelp 2015 software.

The Adobe® RoboHelp® 2015.0.3 update fixes critical bugs that were found in Adobe RoboHelp 2015 software.Refer to the Readme file for a list of issues addressed in this version.

Adobe RoboHelp 2015.0.2 - English, French, German, and Japanese

The Adobe® RoboHelp® 2015.0.2 update fixes critical bugs that were found in Adobe RoboHelp 2015 software.Refer to the Readme file for a list of issues addressed in this version.

Adobe RoboHelp 2015.0.1 - English, French, German, and Japanese

The Adobe® RoboHelp® 2015.0.1 update fixes critical bugs that were found in Adobe RoboHelp 2015 software.Refer to the Readme file for a list of issues addressed in this version.

[Peter Grainge]

You only need to install Patch 4, it includes the others.

---

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

[ChadPink]

I have installed patch 4. (2015 12.0.4.460)

Unfortunately, still having the same issue. So, I changed the DPI to 100% as suggested by GnorbX​. And wonders! It fixed the issue.

However, due to my failing eyesight I have to switch back to 125% DPI. My eye sight is more precious to me than having this feature work.