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Import a short video to a Robohelp project

New Here ,
Jan 27, 2020

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I made a short video for my RoboHelp topic and inserted it as MP4. After publishing the project, the video is not loading. Is there a specific format to upload video? I used inset>multimedia. Is there another way to do it properly?

 

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Import a short video to a Robohelp project

New Here ,
Jan 27, 2020

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I made a short video for my RoboHelp topic and inserted it as MP4. After publishing the project, the video is not loading. Is there a specific format to upload video? I used inset>multimedia. Is there another way to do it properly?

 

Thanks

TOPICS
Classic

Views

250

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Jan 27, 2020 0
LEGEND ,
Jan 27, 2020

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Have you confirmed the video does actually exist where you published to?

What version of RoboHelp? If 2019, is it the new beast or the classic?

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Jan 27, 2020 0
New Here ,
Jan 27, 2020

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Yes. The video exists and functional on its own. It is RoboHelp Classic 2019

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Jan 27, 2020 0
Adobe Community Professional ,
Jan 27, 2020

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All patched up? Any browser effect at play here? Does it make any difference if it's local or on a webserver?

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Jan 27, 2020 0
New Here ,
Jan 27, 2020

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Same problem before and after publishing online. 

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Jan 27, 2020 0
LEGEND ,
Jan 30, 2020

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Sooo, how exactly is the video placed in the topic? Have you tried ensuring the URL you use to play it on its own is the same URL that is referencing the video that plays all by itself?

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Jan 30, 2020 0
New Here ,
Feb 03, 2020

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When I did a preview of the WebHelp pro publication, here is what I saw:

 

"The Plugin is not supported"

Is MPEG4 format not supported by RoboHelp? If so, which is the best video format? 

 

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Feb 03, 2020 0
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LEGEND ,
Feb 04, 2020

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RoboHelp should not be dependent on any specific format. Especially if generating to a web based output such as WebHelp Pro. Are you running RoboHelp Server? That's the only reason to use WebHelp Pro.

 

Are you able to just link directly to the video and see it play?

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Feb 04, 2020 0