I am using Rh Version 2020.3.0 (2020.3.32) and I have had success importing 5 different Word documents (.docx) files using File > Import > Word Document. When importing my 6th .docx file, I encountered an error with the wording "Document read error; Canno read document. Make sure that the document is closed." (see attachment). I tried a different Word Document (my 7th file) and it imported correctly.
I ensured the word doc was closed. still didn't import.
I renamed the word doc. still didn't import.
I renamed the word docagain and saved it into a different location on my hard drive. still didn't import.
I copied the text into a new document file, gave it a new name, saved, closed. still didn't import.
I have tried it in 2 different Rh project files. still didn't import in either one.
I rebooted Rh each time I took one of these steps. I have rebooted my computer 3 times. still didn't import.
Is there something within Word Documents (.docx) that can cause this error?
Also, I am using Windows 10.
Two possibilities I can think of.
Let us know if that helps.
Please use the photo icon to insert images within the post. Some supporters will not open attachments for security reasons and if you do download, you are then not seeing the image inline with the text. Then thanks to a quirk of this forum you have to close the thread and reopen it before you can reply. Crazy but that's the way it is.
See www.grainge.org for free Authoring and RoboHelp Information
I started fresh this morning with a newly rebooted machine, I didn't open Word, tried to import the file and it didn't work.
So I started breaking up the word document into sections. This allowed me to find the area that Rh did not like. This section has A LOT of formatting and a complicated table. When I broke this section down into pieces and simplified it to just text and created the table from scratch, it worked. I was able to import the pieces and copy/paste everything back together.
I now understand about the photo icon. Sorry about that. 🙂
Thank you so much for your help!!!