Importing .docx files into RoboHelp 2015

Aug 03, 2017

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Hi! I cannot import .docx files into RoboHelp 2015. When I go to locate the file on my drive via Import --> Word Document in RoboHelp, these documents do not show up as a recognized file type. Only .doc files show up.

In the example below, I had converted a .docx file into a .doc file. Both versions (the .docx and the .doc files) are located in this folder, but the .docx file is not visible.

Does this mean I will need to convert every single .docx file into a .doc file before I can import it into RoboHelp?

I am using Word 2010.

Importing Docx in RoboHelp.JPG

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Importing .docx files into RoboHelp 2015

Aug 03, 2017

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Hi! I cannot import .docx files into RoboHelp 2015. When I go to locate the file on my drive via Import --> Word Document in RoboHelp, these documents do not show up as a recognized file type. Only .doc files show up.

In the example below, I had converted a .docx file into a .doc file. Both versions (the .docx and the .doc files) are located in this folder, but the .docx file is not visible.

Does this mean I will need to convert every single .docx file into a .doc file before I can import it into RoboHelp?

I am using Word 2010.

Importing Docx in RoboHelp.JPG

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Aug 03, 2017 0
Aug 03, 2017

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I have moved your post to RoboHelp HTML as RoboHelp for Word is a separate program that no longer ships. If you are using RoboHelp 2015, you are not using RoboHelp for Word.

Have you applied the available updates? If not, you only need to apply the last one. See Adobe - Support : RoboHelp Support Center : Service Releases

Try that and post back.


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Aug 03, 2017 1
Aug 04, 2017

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Thanks, Peter! I applied the latest update, Adobe RoboHelp 2015.0.4. Then I spoke with a customer service rep from Adobe who did the following, to reset the preferences for Office and Robohelp:

  • Made a change to the Registry (RoboHelp settings)
  • Ran a repair of Microsoft Office Professional Plus 2010

However, this still did not address the issue. So I uninstalled RoboHelp 2015 and then reinstalled it. That didn't work either.

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Aug 04, 2017 0
Aug 03, 2017

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Hi there

If you look at the bottom of that dialog, you see only DOC files listed. Try clicking that drop-down and seeing if DOCX files are listed.

tmp2.png

Alternatively, you can just click all files. Or even type *.DOCX into the file name field and press enter to see only files of that type appear.

Cheers... Rick

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Aug 03, 2017 1
Aug 04, 2017

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Thanks, Rick! I tried but, for some reason, .docx is not listed as a file type, even when I look under All Files:

Importing Word Doc_all file types.JPG

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Aug 04, 2017 0
Aug 04, 2017

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The workaround would be for me to simply convert these documents all to .doc files. But since the default file type has been .docx starting with Microsoft Word 2007, I'm a little worried that this could cause compatibility issues down the road.

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Aug 04, 2017 0
Aug 04, 2017

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I'll see if I can find anything.

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Aug 04, 2017 1
Aug 04, 2017

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Soooo, I'm not seeing any feedback with regards to whether you tried simply typing *.docx into the field and pressing the Enter key.

Does that work or not?

Cheers... Rick

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Aug 04, 2017 1
Aug 05, 2017

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@Rick - I can't type into that field.

@Sandra - in Windows File Explorer, right click a DOCX file and click Open With. Does Word come up? I am wondering if your file associations are screwed.

If that appears OK, it might be time to do an Office Repair.


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Aug 05, 2017 0
Aug 05, 2017

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With regards to typing into fields and all. I'm wondering if you are thinking I'm referring to field #2. I'm actually referring to field #1.

tmp2.png

Nice thought about the file associations. Maybe that's the ticket!

Cheers... Rick

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Aug 05, 2017 1
Aug 07, 2017

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That works! Thank you!

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Aug 07, 2017 0
Aug 07, 2017

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Great that typing works. If you have time to check the file association idea, it might help you and others. It might save having to type in the file names.


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Aug 07, 2017 1
Aug 07, 2017

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Good idea. Yes, I just checked this and the .docx files do open with Word. Word is set to the default, so if i just right click and click Open, the document will open up normally. I also just ran a repair of Microsoft Office Professional Plus 2010.

Although I'm still not sure why .docx isn''t listed as a file type, typing .docx into the file name field brings up the .docx files. So I should be able to import them all into RoboHelp now.

Thanks so much for your help!

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Aug 07, 2017 0