Importing Word doc into RH2019 often fails

New Here ,
Sep 21, 2018 Sep 21, 2018

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trying to import a Word document (200 pages or so).  It's worked about 10% of the time.  Usually, after 30 seconds of waiting, the window turns white, with the menu bar still visible (File, Edit, View, Collaborate, etc.), but otherwise no longer responsive.

Anyone else experiencing this?

I submitted a bug report.

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Adobe Community Professional ,
Sep 21, 2018 Sep 21, 2018

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It could be a CSS issue. Try with default.css to see if it imports with that.

Peter Grainge

www.grainge.org

@petergrainge

Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Adobe Employee ,
Oct 22, 2018 Oct 22, 2018

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LATEST

larryk33930191 , can you please try update 2? Some more improvements have been done for Word import

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RoboHelp Documentation