Importing Word doc into Robohelp 11

[cochav1]

When I try to import a Word doc into Robohelp 11, I receive an error message that Robohelp does not detect MS Word and that I need to install the program. I don't understand why I am getting this message. I have MS Word 2016 installed. Does anyone know how I might set Robohelp to detect Word and import Word documents?

[Peter Grainge]

RoboHelp 11 is not compatible with Word 2016. You need to either upgrade

RoboHelp or downgrade Word.

[cpatterson1177]

I'm glad I found this post. I have a user that is using RoboHelp 11 and trying to import documents from Word 2016.

[Captiv8r]

It's because Microsoft Word 2016 was released long after RoboHelp 11. Even the latest RoboHelp 2015 Release doesn't know how to work with Word 2016 until you install a Service Release for RoboHelp.

You might find some relief in this link below:

Click here to view

Cheers... Rick

[cochav1]

how do I install a Service Release for RoboHelp?

[Captiv8r]

Try clicking Help > Updates. (RoboHelp 2015 Release shown)

Cheers... Rick