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Importing Word doc into Robohelp 11

New Here ,
Nov 01, 2016

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When I try to import a Word doc into Robohelp 11, I receive an error message that Robohelp does not detect MS Word and that I need to install the program. I don't understand why I am getting this message. I have MS Word 2016 installed. Does anyone know how I might set Robohelp to detect Word and import Word documents?

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Importing Word doc into Robohelp 11

New Here ,
Nov 01, 2016

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When I try to import a Word doc into Robohelp 11, I receive an error message that Robohelp does not detect MS Word and that I need to install the program. I don't understand why I am getting this message. I have MS Word 2016 installed. Does anyone know how I might set Robohelp to detect Word and import Word documents?

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RH for Word

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Nov 01, 2016 0
Adobe Community Professional ,
Nov 01, 2016

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RoboHelp 11 is not compatible with Word 2016. You need to either upgrade

RoboHelp or downgrade Word.

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Nov 01, 2016 1
New Here ,
May 22, 2017

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I'm glad I found this post. I have a user that is using RoboHelp 11 and trying to import documents from Word 2016.

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May 22, 2017 1
LEGEND ,
Nov 01, 2016

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It's because Microsoft Word 2016 was released long after RoboHelp 11. Even the latest RoboHelp 2015 Release doesn't know how to work with Word 2016 until you install a Service Release for RoboHelp.

You might find some relief in this link below:

Click here to view

Cheers... Rick

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Nov 01, 2016 1
New Here ,
Nov 02, 2016

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how do I install a Service Release for RoboHelp?

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Nov 02, 2016 0
LEGEND ,
Nov 02, 2016

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Try clicking Help > Updates. (RoboHelp 2015 Release shown)

tmp3.png

Cheers... Rick

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Nov 02, 2016 1