In RoboHelp 2015, attempts to import a Word document are getting a BEX error

[JenStein]

Any suggestion on how to fix this issue when importing a Word document into RH 2015?   This was working up until 12/23/2016 when Office Updates were installed.

Problem
Event Name:                          BEX

  Application Name:                             RoboHTML.exe

  Application Version:                           12.0.2.384

  Application Timestamp:                     564cc337

  Fault Module Name:                          RoboHTML.exe

  Fault Module Version:                       12.0.2.384

  Fault Module Timestamp:                 564cc337

  Exception Offset:                                002d0079

  Exception Code:                                  c0000005

  Exception Data:                                   00000008

  OS Version:                                          6.3.9600.2.0.0.272.7

  Locale ID:                                             1033

  Additional Information 1:                 5861

  Additional Information 2:                 5861822e1919d7c014bbb064c64908b2

  Additional Information 3:                 1318

  Additional Information 4:                 13181ae637ac2592fac0ca2dd662cdcc

[Peter Grainge]

I have moved your post as RoboHelp for Word is a separate program that is no longer shipped.

I have just imported a Word 2016 document into RoboHelp 2015 and no one else has reported this issue so my first inclination is that this is a local issue.

Is the document one created before or after the Office update? Try both.

After that I would try an uninstall and reinstall or RoboHelp. If that doesn't fix it, post back.

---

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

[JenStein]

Thanks, Peter.   I am working thru re-install of Office on the machine where RH 2015 is loaded.    I'll post back once I have more details.