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Index does not show in Safari (on Mac computer)

New Here ,
Oct 05, 2017

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Hi all,

I just received the notice from our software test team that when the HTML5 output of my project, generated with Robohelp 13.0.0.334, is opened with Safari on a Mac computer, the Index is empty.

image001 (1).png

When the same file is opened with Safari on a windows computer, everything shows as it should be.

Since most of our customers are using our software on MAC computers, this is a major issue for us. Is there a way to solve this? Any updates available?

I hope a solution comes around, and quite soon because it is getting urgent.

Kind regards,

Machteld

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Index does not show in Safari (on Mac computer)

New Here ,
Oct 05, 2017

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Hi all,

I just received the notice from our software test team that when the HTML5 output of my project, generated with Robohelp 13.0.0.334, is opened with Safari on a Mac computer, the Index is empty.

image001 (1).png

When the same file is opened with Safari on a windows computer, everything shows as it should be.

Since most of our customers are using our software on MAC computers, this is a major issue for us. Is there a way to solve this? Any updates available?

I hope a solution comes around, and quite soon because it is getting urgent.

Kind regards,

Machteld

Topics

HTML5 layout

Views

189

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Adobe Community Professional ,
Oct 05, 2017

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Is the version of Safari on a Mac different from that on Windows (I didn't even know you could run Safari on Windows)?

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New Here ,
Oct 05, 2017

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Apparently it is possible. But it is indeed an older version of Safari.

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Adobe Community Professional ,
Oct 05, 2017

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I don't know that it will help but try applying the updates.

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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New Here ,
Oct 05, 2017

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The first thing I tried (and I hoped it would be that easy 😉 ) was applying the updates. I applied them yesterday evening, and compiled the project again this morning, but no change. Are there any other updates available, because the Help> Updates section within the software does not find any other updates.

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Adobe Community Professional ,
Oct 06, 2017

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There are two updates for RoboHelp 2017. You should be showing 13.0.2.334.

If that does not fix it, then it looks like a bug. Please follow this link to report bugs and request features. The more people who do so, the higher it gets prioritised.

https://tracker.adobe.com

Post the link to that bug in this thread and others can vote for it.


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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New Here ,
Oct 09, 2017

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Thanks Peter, I already updated the software and am working on 13.0.2.334. However, the frame is still empty on the left. I filed the bug. Hope it will be solved soon. Thank you!

https://tracker.adobe.com/#/view/RH-1042

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Adobe Community Professional ,
Oct 09, 2017

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I assume the reported bug has been tested on more than one machine.


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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New Here ,
Oct 17, 2017

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That assumption is correct. Up until now It has been reported on 4 different MAC machines, all running Safari.

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Adobe Community Professional ,
Oct 17, 2017

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... and those MACs all have the current version of Safari?


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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