Indigo Predictive Search Not Working - New UI

New Here ,
Apr 29, 2020

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I am facing the same issue. We have purchased Robohelp2019 licence in Dec 2019 and Indigo skin came with the tool. Even after creating another Indigo layout from the Gallery, the search feature is not working. Not working on both, my local machine and on the server.

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Adobe Community Professional ,
Apr 30, 2020

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Geetha

 

The thread at https://community.adobe.com/t5/robohelp/predictive-search-not-working-indigo-layout/m-p/11092838?pag... is about Classic and they work in very different ways.

 

Some basic questions first.

  1. Have you applied all updates? Help > About should show 2019.0.12.
  2. Have you tried this using one of the supplied sample projects? 
  3. Try with another skin to see if the issue skin specific.

 

Let us know and we'll take it from there.

 

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Geetha S AUTHOR
New Here ,
Apr 30, 2020

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Please find my responses below in the same order.
1. Yes.  About shows 2019.0.12.
2. It is working fine in the sample project.

3. The issue persists with other skin as well.

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Adobe Community Professional ,
Apr 30, 2020

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Two more tests please.

  1. Create a new project with just a couple of topics.
  2. In your original project, create a new preset and try with that.

 

If neither help, can you share the project? If you can, then see the Contact page on my site and send the project as instructed there. Do make sure you include a link to this thread and please do not email the project direct.

 

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Geetha S AUTHOR
New Here ,
Apr 30, 2020

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Thank you very much for your prompt responses and help, Mr. Grainge.
As suggested by you, I created a new project; and then:
Imported all the folders, Glossary, Index, Images, Conditional tags, etc. from the previous folder into the new project. Now, on publishing the manual with Indigo skin, the predictive search is working fine.

Thanks again for guiding me towards the solution. I really appreciate it!

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Adobe Community Professional ,
Apr 30, 2020

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Peter is fine.

 

Did you try just creating a new preset?

 

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Geetha S AUTHOR
New Here ,
Apr 30, 2020

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I am sorry for my limited knowledge of Robohelp. I am not clear what is a "Preset". 

I did try creating a new skin based on the original Indigo skin and rename. And tried publishing with that, but it did not work. Later, I created a new project and imported stuff into that project.

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Adobe Community Professional ,
Apr 30, 2020

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See below. Click the + to create a new preset.

 

image.png

 

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Geetha S AUTHOR LATEST
New Here ,
May 03, 2020

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Hello Peter, sorry for the delayed response. Yes, creating the Preset was the first solution I tried. But it did not help. So later, I created a new project; and then:
Imported all the folders, Glossary, Index, Images, Conditional tags, etc. from the previous project into the new project. Now, on publishing the manual with Indigo skin, the predictive search worked fine.

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