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Install RoboHelp 2015 on laptop

New Here ,
Feb 04, 2017

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I have a subscription to RoboHelp 2015 and I have installed the product (version 12.0.2.384) on my desktop PC.  Now I would like to install the same version of RoboHelp on my laptop, which I understand I am allowed to do as long as I do not use both copies at the same time.  But I cannot find a way of downloading a copy of that version on my laptop.  The only option available seems to download a new trial version of RoboHelp, which would then be RoboHelp 2017.  What can I do to install RoboHelp 2015 on my laptop?  Thanks in advance for any answer.

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Install RoboHelp 2015 on laptop

New Here ,
Feb 04, 2017

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I have a subscription to RoboHelp 2015 and I have installed the product (version 12.0.2.384) on my desktop PC.  Now I would like to install the same version of RoboHelp on my laptop, which I understand I am allowed to do as long as I do not use both copies at the same time.  But I cannot find a way of downloading a copy of that version on my laptop.  The only option available seems to download a new trial version of RoboHelp, which would then be RoboHelp 2017.  What can I do to install RoboHelp 2015 on my laptop?  Thanks in advance for any answer.

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Adobe Community Professional ,
Feb 04, 2017

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New Here ,
Feb 04, 2017

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Thanks, that gave me the answer.

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Adobe Community Professional ,
Feb 04, 2017

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you're welcome.

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Adobe Community Professional ,
Feb 06, 2017

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Isn't there some sort subscription manager installed as well as RoboHelp?

If there is, doesn't that give you a link? If not, Support will be able to

give you a link.

Beware of links to other downloads of RoboHelp 2015. Hopefully your key

will tie it in but I would check that with Adobe.

How did you install first time and link to your subscription?

Post back if you get stuck and I will ask a contact.

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Adobe Community Professional ,
Feb 06, 2017

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prodesigntools.com links to adobe's servers.

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Adobe Community Professional ,
Feb 07, 2017

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@kglad I hadn't seen your response when I posted so I was really replying to the poster rather than your reply. Thanks for adding the bit about ProDesign pointing to Adobe's servers.

Interesting information but it should be easier than that. I clicked the RoboHelp 2015 download link before I got further down the thread to see there are other steps needed first. Without that link, I can't see how anyone would figure it out. It should be easier.

Thanks again for the information.


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Adobe Community Professional ,
Feb 07, 2017

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you're welcome.

p.s. there are several hoops to go through to find some non-current adobe programs and even current direct downloads.  the issue is so common i have a macro:

Downloadable installation files available:

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

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Adobe Community Professional ,
Mar 19, 2017

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For the benefit of anyone else looking at this thread, I have since found this link. You will need a valid serial number to use the download.


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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