Internet Explorer Error

New Here ,
Dec 17, 2020 Dec 17, 2020

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I have published my RH project to HTML 5 and when attempting to access it via IE I get an error stating, "a problem with this webpage has caused IE to close and reopen the tab." The page goes blank and this error occurs "We were unable to return you to the page you were viewing."

 

This does not happen in Chrome or Edge.

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Adobe Community Professional ,
Dec 17, 2020 Dec 17, 2020

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Which version of Robohelp. Please post the full number under File > Help or the Help menu depending on which version of Robohelp you're using. Include 'Classic' for the old interface or 'New UI' for the new interface.

 

Which skin are you using?

 

Please also use the Insert Photo icon to insert screenshots, as it is easier to support and we don't have to download files. There's also a bug in the forums where we have to close the thread after downloading a file and reload before we can reply.

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Adobe Community Professional ,
Dec 18, 2020 Dec 18, 2020

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I understand from Adobe that the issue here is likely to be IE's support for the CSS3 and advanced HTML5 features used in the new UI versions of RoboHelp.

 

IE8 is not supported and whilst some compatibility with IE11 has been added, some features may still not work.

 

For 2019 New UI and 2020 Chrome, Edge and Firefox should be used.

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See www.grainge.org for free Authoring and RoboHelp Information

Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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