Issue with Robohelp 8

[contactabhisheksinha]

I am encountering Appcrash everytime I try to open a project. The project was working fine but now is giving the following warning and then closing.

Any help to resolve the issue will be appreciated.

[Peter Grainge]

1. Check whether another project will open. Try one of the sample projects.
2. What operating system are you on. See https://helpx.adobe.com/robohelp/kb/robohelp-operating-system-microsoft-word.html for compatibility.
3. What output are you creating? Anything other than CHMs will almost certainly have issues with modern browsers.

[contactabhisheksinha]

Thanks Peter for your response. It worked for sometime after I restarted my system but the issue seems to be back. I am using Windows 7 OS and the Robohelp version is 8. The output that I generate using my project is a .CHM file.

Not sure how to handle this error.

[Peter Grainge]

According to the link I posted, RoboHelp 8 was not compatible with Windows 7. Sometimes apps will work on an incompatible version but a change to that can change that. There have been some security changes to Windows 7 so maybe that's the reason. Just a guess.

When a program that is long out of support is used on an incompatible platform, there's not much that can be done.

I'm sorry but I can't help you on this one.

[contactabhisheksinha]

Yes, Peter. I looked at the knowledge base article that you shared earlier and was wondering whether the incompatibility is the reason for appcrash.

Will check if I can install it on Windows 8 and see if that works. 

Thanks again.

Regards,

Abhishek Sinha

[Jeff_Coatsworth]

Not a chance - if RH8 needs XP to run, your only option is to try running in compatibility-mode or inside a VM that's running XP.