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Issue with Robohelp 8

New Here ,
Mar 19, 2020

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I am encountering Appcrash everytime I try to open a project. The project was working fine but now is giving the following warning and then closing.

 

Robohelp Issue.png

 

Any help to resolve the issue will be appreciated.

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Issue with Robohelp 8

New Here ,
Mar 19, 2020

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I am encountering Appcrash everytime I try to open a project. The project was working fine but now is giving the following warning and then closing.

 

Robohelp Issue.png

 

Any help to resolve the issue will be appreciated.

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Mar 19, 2020 0
Adobe Community Professional ,
Mar 19, 2020

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  1. Check whether another project will open. Try one of the sample projects.
  2. What operating system are you on. See https://helpx.adobe.com/robohelp/kb/robohelp-operating-system-microsoft-word.html for compatibility.
  3. What output are you creating? Anything other than CHMs will almost certainly have issues with modern browsers.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Mar 19, 2020 0
New Here ,
Apr 21, 2020

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Thanks Peter for your response. It worked for sometime after I restarted my system but the issue seems to be back. I am using Windows 7 OS and the Robohelp version is 8. The output that I generate using my project is a .CHM file.

 

Not sure how to handle this error.

 

 

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Apr 21, 2020 0
Adobe Community Professional ,
Apr 21, 2020

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According to the link I posted, RoboHelp 8 was not compatible with Windows 7. Sometimes apps will work on an incompatible version but a change to that can change that. There have been some security changes to Windows 7 so maybe that's the reason. Just a guess.

 

When a program that is long out of support is used on an incompatible platform, there's not much that can be done.

 

I'm sorry but I can't help you on this one.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Apr 21, 2020 0
New Here ,
Apr 21, 2020

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Yes, Peter. I looked at the knowledge base article that you shared earlier and was wondering whether the incompatibility is the reason for appcrash.

Will check if I can install it on Windows 8 and see if that works. 

Thanks again.

 

Regards,

Abhishek Sinha

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Apr 21, 2020 0
Adobe Community Professional ,
Apr 22, 2020

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Not a chance - if RH8 needs XP to run, your only option is to try running in compatibility-mode or inside a VM that's running XP.

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Apr 22, 2020 0