JS error after Update 3 - Responsive HTML 5

[CaitlynJohnston]

I just updated RH 2017 with Update 3 and when I try to compile Responsive HTML 5, it won't load. There's a JS error with our customized Azure Blue screen layout.

I have 2 questions for Adobe:

1. When will you fix this?
2. When will you go back to beta testing before releasing updates? Releasing buggy software is unacceptable.

Thanks!!

[Jeff_Coatsworth]

Psst, you realize you're NOT talking to Adobe here, right? This is a user-to-user forum where Adobe staff occasionally peek in.

[CaitlynJohnston]

I knew I'd get your attention. So what's the scoop with this error?

[Jeff_Coatsworth]

You think I'm an Adobe employee?? I'm not - hint: you'd see "Staff" underneath my name badge. ;>)

As for what's happening in this case, there's a number of troubleshooting steps you can try:

- is it happening with all browsers or just one?

- does it occur if you use one of the sample projects?

- does it make any difference on where the output is located - local LAN drive vs. Web server?

- you mention "customized Azure Blue" screen layout - have you tried it with the "factory" layout or any other layouts?

[Peter Grainge]

Let's find the problem first and then have a pop if it is an Adobe issue.

There isn't an Update 3 to RoboHelp 2017. If you click Update in RoboHelp, the only content is for FrameMaker if you have TCS installed.

First check RoboHelp File > Help and confirm it shows 13.0.2.334. Then take a fresh copy of the layout by selecting it again from the Gallery and giving it a slightly different name such as AzureBlue2. Update 2 contained a new version of the layout but you have to import it afresh.

It looks like you are generating to a network drive. Try with the project and the target folder being local.

If that does not help, I notice the issue is with loadprojdata.js. It could be worth trying the files at Tracker (Adobe's bug tracking). The other possible issue is a long path name. Try moving the project nearer to the root of the drive.

Post back after trying those things.

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See www.grainge.org for RoboHelp and Authoring information. £$0

@petergrainge

[CaitlynJohnston]

Well Peter, that worked. I customized indigo with out corporate colors and it working in both IE and FF. Thanks!

[Peter Grainge]

I take it the new copy of the layout is what fixed it? So no bug?

Have you tested the search in IE? If that hangs, then try the files I pointed to. Although the problem is reported as a bug, my understanding is the issue was caused by a browser change after the RoboHelp release.

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See www.grainge.org for RoboHelp and Authoring information. £$0

@petergrainge

[CaitlynJohnston]

UPDATE: I talked to RH tech support at length. There's a corruption in the layout I had customized. The gal spent hours on the phone with me today going through the file and trying different things.

To get reproduce this, you go to Output Setup > Right-click - EDIT on the layout. I changed some colors. That's it. Nothing else. Then click SAVE AND PREVIEW.

HOWEVER, this is reproducible regardless of whether or not I change any colors, so I'm thinking it's a bug that Adobe needs to fix. I'm talking with tech support again.... stay tuned...

[Peter Grainge]

I think you will find it's a bug only in Preview. Generate the layout and I suspect it will be OK. Try that and post back.

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See www.grainge.org for RoboHelp and Authoring information. $£0.00

@petergrainge

[CaitlynJohnston]

Yep. That's exactly what's been happening, like I said above.

[Jeff_Coatsworth]

Feel free to fire up the Bug Tracker and log your issue.

[Peter Grainge]

I think this might be the answer.

The Logical Blog by IconLogic: ADOBE ROBOHELP: Getting Around Preview Errors

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See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

[CaitlynJohnston]

LOL - OK, you got me there.

- It's happening in both IE11 and FF. We aren't "allowed" to use anything other than IE 11 at work, so

- We don't use Web server

- I tried using the Charcoal layout and got an error there, too.

- I haven't tried sample projects.