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Linking Problems in RH 2015 using Windows 10.

New Here ,
Dec 08, 2015

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I'm using Robohelp 2015 with Windows 10 OS.  Is RH 2015 compatible with Windows 10 yet?  I'm having problems with the software not responding, particularly when creating or editing a hyperlink.  When I click OK, nothing happens.  My coworkers are running Windows 7 and using RH 2015, and they're not having any issues.  We're troubleshooting the problem, and would like more information to determine the cause.

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Linking Problems in RH 2015 using Windows 10.

New Here ,
Dec 08, 2015

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I'm using Robohelp 2015 with Windows 10 OS.  Is RH 2015 compatible with Windows 10 yet?  I'm having problems with the software not responding, particularly when creating or editing a hyperlink.  When I click OK, nothing happens.  My coworkers are running Windows 7 and using RH 2015, and they're not having any issues.  We're troubleshooting the problem, and would like more information to determine the cause.

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Adobe Community Professional ,
Dec 08, 2015

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You might need Update 1 if you don't already have it. The latest is Update 2, so check that you are up to date on patches.

Release notes:

Resolved in Adobe RoboHelp (2015 release) and subsequent patch releases.

Download links (or use the in-built updater in RH):

Adobe - Support : RoboHelp Support Center : Service Releases

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Adobe Employee ,
Dec 08, 2015

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RoboHelp 2015 is Windows 10 certified after application of patch 1.

We have also released patch 2. You can apply the latest by Help drop down at the upper right corner> Updates as shown in image below:

updates.png

This will show you the latest release available and you can then apply it.

Let us know if you face any issue even after applying the patch. We are right here to help you out.

Thanks and Regards,
Surbhi Maheshwari

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New Here ,
Dec 09, 2015

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Thank you for your help.  I applied the patch, and am still having the same problems with creating and editing hyperlinks.  It seems like it's not a Windows 10 compatibility problem then.

What else should I try?

Thanks again; I appreciate your assistance.

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Adobe Employee ,
Dec 10, 2015

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Hi,

I have tried it on Win10 but it is working fine at my end.

Can you please share the file or a small zipped project which has this issue?

It will be easy for us to debug the issue.

Regards,
Surbhi Maheshwari

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New Here ,
Dec 10, 2015

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Thank you for your help.  Unfortunately, company policy doesn't allow me to send files to outside sources.

My cowokers are working on the same project with no problems, both using RH 2015.  They're on Windows 7, and I'm on 10, leaving that as the biggest variable.  I'm also working on a loaned company laptop that is running Windows 7, and am not having linking problems.

Will let you know what I find out.  Thank you for your time.  I appreciate it.

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New Here ,
Dec 14, 2015

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My company would prefer if I didn't send a project.  The larger one that I'm working on has existed for years with no problems, and these problems are only occurring for me just now, after being added on Windows 10.  Other people are able to work on it now, and are not having problems.  Has anyone else had similar problems?  We're using an SVN system to work on the project simultaneously.

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Adobe Community Professional ,
Dec 15, 2015

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It might be worth pointing out that Surbhi is a member of Adobe's staff and it is Adobe to whom you would be sending the project. However, it seems likely this is not a project problem as the project works for everyone else.

I guess the first question is whether anyone for whom it is working is on Windows 10?

I am not a source control user so my knowledge here is sketchy but have you tried just taking a fresh instance of the whole project?

Could you check one of the sample projects into source control and see if you then have any problems with it?


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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