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mailto: Links Result in Newly Composed Email After Word Import

Participant ,
Sep 25, 2018

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Here's a new one: I have a Word file that I'm importing that has a mailto: hyperlink defined. During import this appears to trigger RH2017 into composing a new email to the hyperlink's email address (luckily it doesn't send it). I do see the link appear properly in the project file's "URLs" list.

Any idea why RH is doing this? I'm using Office 365 Word/Outlook and RH 2017?

Thx,

-David

Message was edited by: David Hauck (add Outlook as Office 365 app in use)

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mailto: Links Result in Newly Composed Email After Word Import

Participant ,
Sep 25, 2018

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Here's a new one: I have a Word file that I'm importing that has a mailto: hyperlink defined. During import this appears to trigger RH2017 into composing a new email to the hyperlink's email address (luckily it doesn't send it). I do see the link appear properly in the project file's "URLs" list.

Any idea why RH is doing this? I'm using Office 365 Word/Outlook and RH 2017?

Thx,

-David

Message was edited by: David Hauck (add Outlook as Office 365 app in use)

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Adobe Community Professional ,
Sep 25, 2018

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That is definitely weird. Can you share the document?

If you can, see the Contact page on my site. It's OK to attach the document

to an email rather than using WeTransfer.com.

On the file name issue, as I said, I will see tomorrow what happens here.

When you email, let me know if the doc you send will will also have that

issue or give me a file name that will.

Peter Grainge

www.grainge.org

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
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Participant ,
Sep 25, 2018

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Thx again Peter. Unfortunately I can't share the document, but I'll see if I can trim it to something relevant first.

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Participant ,
Sep 25, 2018

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Just responding back in this thread to indicate that we've both now seen this (after I passed along the simple document I was able to construct to illustrate this). And, yes, you can share the document.

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Adobe Community Professional ,
Sep 26, 2018

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I have tested this issue in both 2019 and 2019 Classic. No email is opened during the upgrade.

I suggest contacting Adobe Support as they may have a fix given that it works in 2019. Otherwise report it as a bug.

Please follow this link to report bugs and request features. The more people who do so, the higher it gets prioritised.

https://tracker.adobe.com

Post the link to that bug/feature in this thread and others can vote for it.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
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Participant ,
Sep 26, 2018

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Participant ,
Oct 15, 2018

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FWIW, the same thing happens if you import an HTML file that has any link. For example, when I create a new help module, I import the splash screen, which includes a link to my company's website. When the import completes, the website opens in the default browser.

(I've voted on your report and added this info there, as well.)

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Adobe Community Professional ,
Oct 15, 2018

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Should that read "any external link"? If yes it might be worth amending the

bug report so it doesn't end up "No fault found"

Peter Grainge

www.grainge.org

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Participant ,
Oct 15, 2018

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Very good point. Yes, I mean any external link. I updated the comments in the tracker as well.

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Participant ,
Apr 28, 2020

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And this has started happening again... The originally submitted ticket (with example Word document), RH-2813 on tracker, should be re-opened (I've left an additional comment there). The same file results in the same Outlook compose email window appearing when imported into RH2019 Classic Update 12.

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Adobe Community Professional ,
Apr 28, 2020

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I'd recommend opening a new ticket. I'm not sure they look at closed tickets (certainly I never received a response when I asked about a ticket of mine that was closed).

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Adobe Community Professional ,
Apr 29, 2020

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Please send me the document again. I didn't keep it after you reported the problem.

 

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
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Adobe Community Professional ,
Apr 29, 2020

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It you still have the emails I sent, attach the document to the last one and send it back so that I can see what I said.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
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