Master Page causing issues (RH 2019, new UI, frameless)

Participant ,
Mar 03, 2021 Mar 03, 2021

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Hi, Everyone.

 

I've created a master page that is causing issues. When I apply it to an output preset, at least three problems result when I serve the help system on SharePoint:

 

  1. My end-user experiences an unresponsive "Expand All" button. (NOTE:  I do not experience this issue via my computer.)
  2. My end-user is unable to open drop-down text. (NOTE:  I am able to open the drop-downs via my own computer.)
  3. The end-user sees a table-cell border dividing the two-cell table that I've built into the master page. They're not supposed to see any borders. (NOTE:  I do not see the border via my computer.)

 

Also noteworthy: when I generate output with "None" selected in the Master Page area, the issues do not appear.

 

Here's a screenshot of the master page in question (below).

 

Any advice for me? Thank you!

 

master page 210303.PNG

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Adobe Community Professional ,
Mar 04, 2021 Mar 04, 2021

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  1. One end user or all end users?
  2. Where do they access the help from?
  3. What browser and have they tried others?
  4. What does the master page contain?
  5. Is it using your normal CSS?

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Participant ,
Mar 04, 2021 Mar 04, 2021

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Hi, Peter.

 

  1. One end user or all end users?  All end users
  2. Where do they access the help from?  They access it via SharePoint, both on-site and remotely (VPN)
  3. What browser and have they tried others?  Chrome, no other browsers tried
  4. What does the master page contain?  It contains (see below)
  5. Is it using your normal CSS?  Yes

 

The master page contains:

  • A two-cell table
  • An image, set with width and height and padding
  • Font family
  • h1 & h2 styles

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Adobe Community Professional ,
Mar 04, 2021 Mar 04, 2021

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I suspect the whole problem is Sharepoint related. Would you be able to get one user to open the help other than via Sharepoint? Maybe put the output on a thumbdrive and get them to open it from that.

 

If it is Sharepoint related, I can't help you but hopefully someone else can. If not see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Participant ,
Mar 05, 2021 Mar 05, 2021

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Makes sense. I will figure out how to test this and report back.

 

Thank you, Peter.

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