Master page for PDF no longer takes effect for existing projects since update 11 RH 2019 new UI

Engaged ,
Feb 14, 2020 Feb 14, 2020

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Hi all,

I am just testing the new update 11 for RH 2019 new UI. Apparently, the master page is no longer considered for the PDF output for any of my existing projects. I also tried to use the default pdf master page and created a new one. I also removed any fields and just put plain text into the headers and footers. Still not working.

When I create a new project, the master page is considered for the PDF output.

Is anyone else having issues here? Any ideas what I might try to resolve this?

Thanks and best regards

Karin

TOPICS
New UI, Output presets

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correct answers 2 Correct Answers

Adobe Community Professional , Feb 14, 2020 Feb 14, 2020
Karin. There's now another post with this problem at https://community.adobe.com/t5/robohelp/images-in-header-footer-of-pdf-output-no-longer-show-since-2019-0-11/m-p/10924566?page=1#M128790   I have alerted Adobe and will post back when I have some more information. www.grainge.org

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Adobe Community Professional , Feb 14, 2020 Feb 14, 2020
Karin. Also now a possible solution. www.grainge.org

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Adobe Community Professional ,
Feb 14, 2020 Feb 14, 2020

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I hate asking you this but is the master page selected in the preset? I ask as I only have one project already set up and that seems OK.

 

Try creating another PDF preset.


www.grainge.org

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Engaged ,
Feb 14, 2020 Feb 14, 2020

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Yes, the master page is selected in the preset. I also tried several new PDF presets, which did not help. I made a PDF output of the ReImagined Sample using the Print General master page. This also does not work. I could only get it to work with a completely new project.

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Adobe Community Professional ,
Feb 14, 2020 Feb 14, 2020

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Karin. There's now another post with this problem at https://community.adobe.com/t5/robohelp/images-in-header-footer-of-pdf-output-no-longer-show-since-2...

 

I have alerted Adobe and will post back when I have some more information.


www.grainge.org

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Adobe Community Professional ,
Feb 14, 2020 Feb 14, 2020

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Karin. Also now a possible solution.


www.grainge.org

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Engaged ,
Feb 18, 2020 Feb 18, 2020

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Thanks Peter, this also solved my problem.

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RoboHelp Documentation