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Masterpage being applied to random pages in PDFs

Community Beginner ,
Jul 28, 2020

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Hi all,

 

I'm using RH 2019 (New). When I apply a masterpage to my PDF output, it only applies the header and footer elements to certain pages, seemingly at random. 

 

After starting a new TOC from scratch, it seems tied to the inclusion of more Chapters. If I add one or two, it's fine. On chapter three or four, the masterpage header and footer seems to be introduced periodically. 

 

But the stylesheet attached to the masterpage is applied regardless.

 

I'm continuing to test, but would be interested to know if anyone else has had this issue.

 

I have the masterpage applied to all pages etc via the PDF output config.

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Masterpage being applied to random pages in PDFs

Community Beginner ,
Jul 28, 2020

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Hi all,

 

I'm using RH 2019 (New). When I apply a masterpage to my PDF output, it only applies the header and footer elements to certain pages, seemingly at random. 

 

After starting a new TOC from scratch, it seems tied to the inclusion of more Chapters. If I add one or two, it's fine. On chapter three or four, the masterpage header and footer seems to be introduced periodically. 

 

But the stylesheet attached to the masterpage is applied regardless.

 

I'm continuing to test, but would be interested to know if anyone else has had this issue.

 

I have the masterpage applied to all pages etc via the PDF output config.

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Adobe Community Professional ,
Jul 28, 2020

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Perhaps open one topic where the header/footer works and one that doesn't and compare the topic properties. Perhaps there's a difference in the stylesheet or master page applied to the topics? Theoretically the setting in the output preset should take precedence, but it's 2019 New so maybe something changed.

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Adobe Community Professional ,
Jul 29, 2020

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Also, is the Header and Footer absent or just in the wrong style?

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Community Beginner ,
Jul 29, 2020

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Hi all. I've tried applying the masterpage to individual topics, too. It doesn't seem to solve much. The style applies, but the header and footer appear intermittently. Sometimes, one or both appear. Sometimes, nothing. Messing with font spacing and settings sometimes would cause the header to appear. 

 

Like all my RH problems, it's a mystery more than often. I've never had so many problems with software before.

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Adobe Community Professional ,
Jul 29, 2020

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Can we step back a bit as you have had various problems in various threads, the project has been on three machines (not sure if all you or different people), been in both 2020 and 2019 I think so it has been downgraded, and so on?

 

It seems to me the project needs a good examination but you have said you can't share it with me. That would be no one but myself. 

 

Can I suggest you have a word with your management and get their permission. I'm sure I could get Adobe to vouch for me if really necessary. 

 

Then you could set all the issues and we might get somewhere. Right now I'm like a mechanic where you won't bring the car in but still want it fixed. 🙂

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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