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Multiscreen HTML5 TOC Jumps back to top

Adobe Community Professional ,
Mar 19, 2015

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Hi all,

Using Multiscreen HTML5 (RH 11.0.0.179) if you click on a table of contents entry towards the bottom of the list, the ToC jumps back to the top of the ToC, so you have to scroll back down to see the selected topic and other topics around it.

We've modified the skin so the ToC pane is a fixed height and has a vertical scroll bar.

Is there any way to make the ToC stay down the bottom where the selected topic is similar to the Webhelp ToC? Or make make the selected topic display at the top of the ToC pane?

Thanks,

Amber

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Multiscreen HTML5 TOC Jumps back to top

Adobe Community Professional ,
Mar 19, 2015

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Hi all,

Using Multiscreen HTML5 (RH 11.0.0.179) if you click on a table of contents entry towards the bottom of the list, the ToC jumps back to the top of the ToC, so you have to scroll back down to see the selected topic and other topics around it.

We've modified the skin so the ToC pane is a fixed height and has a vertical scroll bar.

Is there any way to make the ToC stay down the bottom where the selected topic is similar to the Webhelp ToC? Or make make the selected topic display at the top of the ToC pane?

Thanks,

Amber

Topics

HTML5 layout

Views

650

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LEGEND ,
Mar 19, 2015

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Not really. The problem is that the whole page reloads when you're using Multiscreen HTML5. And the TOC doesn't really allow you to jump to a location half way when the page loads.

This issue is fixed in Responsive HTML (RH11.0.3+). So if you can switch to Responsive, your problem would be fixed.

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Adobe Community Professional ,
Mar 19, 2015

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Many thanks Willam.

Now to see if I can organise an upgrade.

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Participant ,
Dec 14, 2016

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I'm using Responsive (11.0.4.291), and I think I'm having the same issue as you. I've discovered that when we navigate down through the TOC by using the book-toggle buttons (to expand different regions of the TOC), the TOC will keep jumping back up to the last 'highest' topic we were viewing. We then have to scroll back down to where we were navigating, to toggle the next book/chapter open. It's very frustrating. We've discovered that this anomaly doesn't occur if, when expanding the TOC, we click on the book/topic title instead of the toggle icon. All very well for us, in the office, but hopeless for our customers who need to use our online Help mechanisms too.

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Adobe Community Professional ,
Dec 18, 2016

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That's a bit different to my problem; we have book and page icons so users seem to naturally click on the text rather than the icon.

I'm not sure if it's innate to the Multiscreen HTML5 output or to the fact that every book is linked to a topic, but clicking on either the book icon or the text loads the topic associated with the book.

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Participant ,
Dec 18, 2016

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Here's a pic of what I mean, with the icons indicated.

  • If a user clicks on the TOC 'arrow' icons to navigate the PracSoft content (for example), and then decides to start crawling through the Clinical content, for every click they make (on an icon), the TOC scrolls back down (or up) to where they were last, in the previous root topic i.e. the TOC expands okay, to display the associated content, but the user is still thrown back to their previous location in the TOC.
  • If a user clicks on the topic text instead, the TOC navigation works fine.
  • This doesn't happen all the time - maybe only 50% of the time.
  • When it happens, it will continue to happen during the user's session. Not sure what makes it eventually stop behaving this way.
  • Note that this only happens in this 'desktop' view i.e. doesn't occur in 'tablet' or 'phone' view.

Is this the same issue you were having?

Menu.gif

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Adobe Community Professional ,
Dec 18, 2016

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No, in my case, if Appointments and the Appointment Book represent the bottom of the browser window, if I scroll past there and click on the book (text) say 6 or 7 topics further on, then the clicked topic loads, but the table of contents jumps back to the top of the contents (so MedicalDirector Contact Information would be visible). Then I have to scroll down the page to get back to the book.

The table of contents scrolls with the topic content, not independently of the topic content.

Does that make sense?

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Participant ,
Dec 18, 2016

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Yeah, it's similar to my problem.

My content loads okay in the right-hand panel too. But my TOC jumps back up/down to where I was last, not right back to the top (which is what I think you see). Interesting. If I find the issue/solution, I'll post it here.

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Adobe Community Professional ,
Dec 18, 2016

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Keep in mind that Multiscreen and Responsive do work very differently, too.

P.S. I was going to post some screenshots to illustrate, but the forums keep telling me the image type is forbidden - I've tried png, gif and bmp. which is extremely weird as you posted an image recently. :S

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Participant ,
Dec 18, 2016

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Ah yes. Ta.

Re the image, does this help?
Re: Not able to insert an image in this forum

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Amebr LATEST
Adobe Community Professional ,
Dec 18, 2016

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Ugh. Possible Chrome issue. :S

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