Need to download/reinstall RoboHelp 11 after computer was reimaged.

New Here ,
Nov 09, 2015 Nov 09, 2015

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My computer was reimaged and I need to download and reinstall Robohelp 11. I do not want to upgrade at this point. Where can I find the appropriate download for RoboHelp 11?

Thank you.

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Adobe Community Professional , Nov 12, 2015 Nov 12, 2015
Contact Adobe Support. They can give you access to older versions if you can prove purchase.See www.grainge.org for RoboHelp and Authoring tips @petergrainge

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LEGEND ,
Nov 09, 2015 Nov 09, 2015

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For an overview and step by step guide, see: http://technolux.blogspot.co.nz/2011/02/adobe-direct-download-links-less-akamai.html

For the download, take the RoboHelp 9 link and simply change the '9' version number to '11'

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New Here ,
Nov 09, 2015 Nov 09, 2015

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Thank you for the information. I did try the download, making the change from '9' to '11', but received

HTTP ERROR: 404 /support/downloads/dlm/main.jsp

RequestURI=/support/downloads/dlm/main.jsp

Still looking for a way to download RH11.

Again, thank you for the suggestion.

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Adobe Community Professional ,
Nov 12, 2015 Nov 12, 2015

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Contact Adobe Support. They can give you access to older versions if you can prove purchase.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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New Here ,
Nov 12, 2015 Nov 12, 2015

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It took a few calls to support (during the first of those calls I was told I had to go through the forum), a few transfers, and plenty of waiting to find someone who could look into the purchase order, but I eventually got what I needed. The fellow who was finally able to help me was fantastic - very courteous and went the extra mile.

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Resources
RoboHelp Documentation