need to know where to download robohelp 2019 perpetual license

Community Beginner ,
Nov 04, 2020

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I got a new lapop. i used chat but they gave me the subscribption version, and i have stand alone. i obviously havr ck=lassic & new. 

the link on my original email no longer works - Free 30-day trial, 

but i have my original purchase certificate.

they said i have to post here for help (???). 

thanks, Anahid

Adobe Community Professional
Correct answer by Jeff_Coatsworth | Adobe Community Professional

I think you should be able to download the original 2019 version from within your Adobe ID if it's a perpetual license. Your IT didn't save the installation files when they first installed it?

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need to know where to download robohelp 2019 perpetual license

Community Beginner ,
Nov 04, 2020

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I got a new lapop. i used chat but they gave me the subscribption version, and i have stand alone. i obviously havr ck=lassic & new. 

the link on my original email no longer works - Free 30-day trial, 

but i have my original purchase certificate.

they said i have to post here for help (???). 

thanks, Anahid

Adobe Community Professional
Correct answer by Jeff_Coatsworth | Adobe Community Professional

I think you should be able to download the original 2019 version from within your Adobe ID if it's a perpetual license. Your IT didn't save the installation files when they first installed it?

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Nov 04, 2020 0
Adobe Community Professional ,
Nov 04, 2020

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I think you should be able to download the original 2019 version from within your Adobe ID if it's a perpetual license. Your IT didn't save the installation files when they first installed it?

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Community Beginner ,
Nov 04, 2020

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I am IT, but for some reason it's not on my adobe id - they sent me the wrong link. I found the zip, working with a broken hand and not all here, but have to finish setup today. arg 😞

thanks, Jeff!

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Nov 04, 2020 0
Community Beginner ,
Nov 04, 2020

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found old zip file on old pc. thanks.

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Adobe Community Professional ,
Nov 04, 2020

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Memo to yourself - always keep installation media & serial numbers backed up just in case!

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Adobe Community Professional ,
Nov 05, 2020

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For anyone looking at this later, older versions can be downloaded here.

 

https://www.adobe.com/support/robohelp/downloads.html

 

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Nov 05, 2020 0
Adobe Community Professional ,
Nov 05, 2020

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Peter I believe for versions before 2019 that the link only provides patch installations, and you still need the base release before you can install them. I'm not sure if that is still true for 2019 and above though. Do you know?

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