need to know where to download robohelp 2019 perpetual license

Community Beginner ,
Nov 04, 2020 Nov 04, 2020

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I got a new lapop. i used chat but they gave me the subscribption version, and i have stand alone. i obviously havr ck=lassic & new. 

the link on my original email no longer works - Free 30-day trial, 

but i have my original purchase certificate.

they said i have to post here for help (???). 

thanks, Anahid

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Adobe Community Professional , Nov 04, 2020 Nov 04, 2020
I think you should be able to download the original 2019 version from within your Adobe ID if it's a perpetual license. Your IT didn't save the installation files when they first installed it?

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Adobe Community Professional ,
Nov 04, 2020 Nov 04, 2020

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I think you should be able to download the original 2019 version from within your Adobe ID if it's a perpetual license. Your IT didn't save the installation files when they first installed it?

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Community Beginner ,
Nov 04, 2020 Nov 04, 2020

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I am IT, but for some reason it's not on my adobe id - they sent me the wrong link. I found the zip, working with a broken hand and not all here, but have to finish setup today. arg 😞

thanks, Jeff!

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Community Beginner ,
Nov 04, 2020 Nov 04, 2020

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found old zip file on old pc. thanks.

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Adobe Community Professional ,
Nov 04, 2020 Nov 04, 2020

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Memo to yourself - always keep installation media & serial numbers backed up just in case!

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Adobe Community Professional ,
Nov 05, 2020 Nov 05, 2020

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For anyone looking at this later, older versions can be downloaded here.

 

https://www.adobe.com/support/robohelp/downloads.html

 

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Adobe Community Professional ,
Nov 05, 2020 Nov 05, 2020

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Peter I believe for versions before 2019 that the link only provides patch installations, and you still need the base release before you can install them. I'm not sure if that is still true for 2019 and above though. Do you know?

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Adobe Community Professional ,
Nov 06, 2020 Nov 06, 2020

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For 2019 and 2020 each download is a full version. You only need to download the one you want. 

 

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Adobe Community Professional ,
Nov 06, 2020 Nov 06, 2020

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Why do you say they gave you the subscription version? I have checked with Adobe and there is only one download.

 

  • If you have a subscription then it will recognise your ID is linked to a subscription and you will not be required to enter your key.
  • If you don't have a subscription, you will be required to enter your key.

 

You said you have your documentation. If that does not include the key, then you need to speak to Customer Services at Adobe as I believe they can resolve that with proof of purchase.

 

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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RoboHelp Documentation