Not able link to framemaker files in robohelp 11

New Here ,
Jul 24, 2014 Jul 24, 2014

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Not able link to framemaker files in robohelp 11. That option is disabled.

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FrameMaker integration

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Adobe Community Professional ,
Jul 24, 2014 Jul 24, 2014

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Are you running the Technical Communication Suite? That’s got the “special sauce” (as Rick likes to say) that adds linking FM to RH – without it, you can only import FM content.

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New Here ,
Jul 30, 2014 Jul 30, 2014

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Even I am facing the same issue and yes, we are running TCS 5.

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Adobe Community Professional ,
Jul 31, 2014 Jul 31, 2014

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Sounds like an installation issue – make sure that TCS is installed with full admin rights on your c:\ drive.

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New Here ,
Aug 01, 2014 Aug 01, 2014

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I did check and it is installed on C:\ drive and I have full admin rights. I shall uninstall and reinstall to see if it works.

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New Here ,
Aug 01, 2014 Aug 01, 2014

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After uninstalling and reinstalling, the link to FrameMaker appears in RoboHelp. However, while linking to a FrameMaker book, RH crashed and upon restart, the link to FrameMaker is disabled. I just don't get it ...

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Adobe Community Professional ,
Aug 01, 2014 Aug 01, 2014

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After reinstalling, did you apply all the patches to both FM & RH (in order)?

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New Here ,
Aug 04, 2014 Aug 04, 2014

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Probably not. I shall try that out and see if that works ...

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Explorer ,
Aug 19, 2014 Aug 19, 2014

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Same issue here.  If RoboHelp is closed, the Update/Link options are greyed out for FrameMaker. Oddly the options to Update/Link Word files is still active.

So far the best option from Tech Support is to sign out (Help > Sign Out) and close all Adobe programs (including Creative Cloud if present). Then relaunch the program, login to Adobe, and re-enter the serial number.  That gets it back, but it is a pain.

Hopefully, they will have a better solution soon.

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New Here ,
Aug 20, 2014 Aug 20, 2014

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We had the same issue as reported by dcrouse10 on Aug 19.

The solution worked, but we also hope that a better solution will be found.

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Community Beginner ,
Sep 17, 2014 Sep 17, 2014

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I have the same issue with my installation of Technical Suite 5.

The fix with signing out and close adobe programs and then sign in and re-license the software works.
But the fix is not permanet, the option to link a FrameMaker project gets disablen again.

It would be nice with a solution so this option don't keeps to get disabled.

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Explorer ,
Sep 17, 2014 Sep 17, 2014

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I spent a few days working with their tech support people and they eventually sent me a new file (BaseApplication.dll). Replacing the existing version corrected the problem.  Below are their instructions.  I hope the link still works.

---------------------

Please find the below steps to fix the FM 12 and RH 11 linking issue in TCS 5.0:

1)      Click on the below link to download the zip file file:

                                    https://workspaces.acrobat.com/?d=tZqXcW4PK32zfT5QYggpfA

2)      Unzip the New Folder.zip.

3)      It contains “BaseApplication.dll”

4)      Go to <rh_install_directory>\RoboHTML (i.e. :  C:\Program Files (x86)\Adobe\Adobe RoboHelp 11\RoboHTML (for 64 bit OS) and  C:\Program Files\Adobe\Adobe RoboHelp 11\RoboHTML (for 32 bit OS)

5)      Take backup of BaseApplication.dll

6)      Replace it with new one.

7)      Launch RoboHelp 11 and check if the linking is there with Framemaker.

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Community Beginner ,
Sep 17, 2014 Sep 17, 2014

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Thanks for that info dcrouse10.
Then there is hope that the fix will be included in a offical update in the near future, i hope.

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New Here ,
Mar 30, 2015 Mar 30, 2015

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Given that Workspaces are now retired, does anyone know if the bug fix was put into a RoboHelp update?

We are having the same problem dcrouse10 described.

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Adobe Community Professional ,
Mar 31, 2015 Mar 31, 2015

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Have you run all the official patches for RH11?

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New Here ,
Mar 31, 2015 Mar 31, 2015

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Looks like the RoboHelp Patch that brings you up to 11.04.291 contains the fix.

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Contributor ,
Jan 06, 2016 Jan 06, 2016

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Hi, TCS 5, FM 12 all patched up, RH 11.0.4.291 all patched up.
No RH link in FM. No FM link that I can find in RH.

I would reinstall, but don't have the original installation files, so am afraid to uninstall.

Any advice? Can someone send me a packet of special sauce?

Cheers,

Sean

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