Odd Pages Only?

[GnorbX]

Using RoboHelp 8 and Word 2007, whenever generate a Word file, the prints every page in the project, but it numbers the pages in Word as odd: 1, 3, 5... Now, when I export to PDF, it shows all pages---1, 2, 3, 4, 5, 6...--but all the evern pages are blank. What could be happening?

Thanks in advance.

[Peter Grainge]

Is this in the released version or a pre--release build? If it is the latter, you should not be asking the question here as this is for released versions only. If it is the released version, post back and I will look later. Meantime see if you get the problem with one of the sample projects.

[GnorbX]

As far as I can tell it's a released version: 8.0.0.203. (By the way, bookmarking your page. Looks like a good resource.) Downloaded a couple of days ago from Adobe.com.

[Peter Grainge]

Let's deal with the Word issue first. Hate to ask this but you didn't flick through and not notice the even numbers are on the left?

[GnorbX]

Nope. I'd send you a screenshot if I could. Here's what's happening:

When I export from RoboHelp, the Doc is created. Scrolling down through the doc, It's all continuously used pages: no blanks; the first page has something in it, so does the second, and the third, etc. However, the numbering has the pages as 1, 3, 5, 7 (or even i, iii, v, if I'm at that part of the document). When go ahead and PDF the document, all the pages show up, odds and evens, but all the even ones are blank.

My question is how to get the text into all pages, odd and even, from RoboHelp. This issue is easy to handle when the document is short, just a couple of pages, really, but when I have a 300 page document on my hands I don't want to be extracting 1/2 the pages because they're blank, then having to renumber so that it's not all odd numbers.

Thanks.

[Peter Grainge]

Create a new project with enough fresh content (garbage) to generate a document that should have this problem. Does it?

[MergeThis]

Did you install Word 2007 after installing RH 8? It needs to be installed before installing RH 8.

Are you working the project from a server? The project needs to be on the same local machine where RH 8 is installed.

Are you selecting (None)... in the "Apply CSS to all Topics" field of the last Printed Doc wizard page? Try selecting RHStyleMapping.css and see if you get different results.

Are you instead selecting Use Styles from > Microsoft Word Template? If so, you'll probably need to rework that template.


Good luck,
Leon

[GnorbX]

"Did you install Word 2007 after installing RH 8? " - No. Word 2007 was installed before RH8. Previously, I had RH6 installed on this machine.

" Are you working the project from a server? " - No

" Are you selecting (None)... in the "Apply CSS to all Topics" field of the last Printed Doc wizard page?" Yes. Tried RHStyleMapping.css but all it does is change my style edits. Page numbering remains the same.

"Are you instead selecting Use Styles from > Microsoft Word Template?" - No.

Might have to end up calling tech support over this one.

[Peter Grainge]

You didn't say whether you had tried a new project and what the result was.

[GnorbX]

Good point. I'd missed that.

I went ahead and tried it with another one of my projects. The only difference between this new project (project 2) and the first project (project 1) is that I'm not using conditionals in this project.

Project 2 printed fine: pages 1 through 7, odds and evens.

Project 1 had problems with both the "Printed Documentation" basic settings and the "Printed documentation" with conditional settings.

So it looks like there's something in this project. I wonder what it could be.

[Peter Grainge]

Create a new print layout and not a duplicate.

See if that fixes it.

[GnorbX]

All the layouts have been new, none have been duplicated. That said, I created another, called "Test". Kept it simple (no conditionals). Still get the issue.

Could it be that somehow this project was corrupted? How would something like that happen?

[Peter Grainge]

Create a backup of the project and then delete the CPD file. Reopen the project and try again.

If the problem persists, let me know the size of the project zipped up. Don't send yet.

[Kathy313]

I see this topic is almost 2 mos old, but, there does not appear to be a resolution. So here is my 2 cents' worth anyway....

I have RH7 and Word2003, and I see that the OP has later versions. But I'll hope that the later versions have the same options, just please look around for them in your version! ;)

In RoboHelp, view the Properties for the Print layout in question, and look under Settings for an option "Start each topic on a new page". Decide if you want that option checked or not.

Do you have an Advanced button in the Settings area? Click that, then look for the option "Start new chapters on odd pages". This could be the source of what you are seeing, so turn that off.

Generate the output as a Word .doc file. Don't go directly to PDF!

When RH creates the .doc file, it separates each topic not with a page break, but with a section break. And it may have set up each section to start on an odd page. So, open the .doc file in Word and review the properties for each section in the .doc file and change if needed. Use Print Preview to see the results.

Finally, when Print Preview shows the document and the page numbering the way you want it to, generate the PDF from your .doc file.

[mdawn0817]

Although the answer is from 2009 ! this was the answer to a problem I was having.

Thanks,

MDawn