Option Missing from File Menu

New Here ,
May 13, 2015

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Greetings,

When we opened RoboHelp (10) this morning, the Generate option had disappeared from the File menu. It was there and working yesterday when we closed the project. We have tried all the obvious fixes (File > Customize...), resetting to defaults, etc. The project will NOT let us simply drag the option back to the File menu or to the toolbar. I was able to create a shortcut key in order to gain access to the function, but I want it back in the menu as an option. Ideas, anyone? Thanks!!

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Option Missing from File Menu

New Here ,
May 13, 2015

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Greetings,

When we opened RoboHelp (10) this morning, the Generate option had disappeared from the File menu. It was there and working yesterday when we closed the project. We have tried all the obvious fixes (File > Customize...), resetting to defaults, etc. The project will NOT let us simply drag the option back to the File menu or to the toolbar. I was able to create a shortcut key in order to gain access to the function, but I want it back in the menu as an option. Ideas, anyone? Thanks!!

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May 13, 2015 0
Contributor ,
May 13, 2015

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Are you positive that you have the project open?  No offense meant, only that without a project open, I don't see Generate from the File menu.

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May 13, 2015 0
New Here ,
May 13, 2015

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Yes, the project is most definitely open.

Here is another 'clue' that I should have mentioned: the FIle menu on my machine shows all of the options, including Generate. When we open the project on another user's machine (same RH, same OS, same browsers), the Generate option does NOT appear.

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May 13, 2015 0
LEGEND ,
May 13, 2015

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Apologies if you already tried this, but right-clcik the menus and choose Customize. Then ensure the Toolbars tab is selected. Ensure menu bar is selected as well as highlighted and click the Reset button?

Cheers... Rick

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May 13, 2015 0
New Here ,
May 14, 2015

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Thanks, Rick. We did try that, but it didn't restore the Generate option to

the File menu. Thank you for your input,

Liz

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May 14, 2015 0
LEGEND ,
May 14, 2015

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Okay, one other thing to check. Admittedly, this is a long shot, but you never know.

Right-click the menus again and choose Customize, But this time head for the Options tab. Is the option for always showing full menus enabled?

tmp2.png

Cheers... Rick

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May 14, 2015 0
Contributor ,
May 14, 2015

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Can the help file be generated from the Single Source pod?  Right-click and choose Generate? Or is that greyed out too?

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May 14, 2015 0
Adobe Community Professional ,
May 18, 2015

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Have you tried reinstalling Rh? The fact that it has happened on more than one machine does not fill me with hope but it's worth a try.

I have never seen anyone report this before.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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May 18, 2015 0