Out of Memory error when inserting Captivate demo

May 04, 2015

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When trying to insert an Adobe Captivate demo into a topic, I get an error message that simply says "Out of Memory". I thought this might have something to do with our SharePoint source control, so I tried adding the same .SWF file to a project NOT in source control (stored on my local), and I got the same error. I am using RoboHelp 10. The .SWF file is 62,716 KB. HELP?

Is it only this demo that is giving problems? It might very well be the SWF size.

If this is the only file giving problems, can you try the following:

- Create a small SWF file with the same file name as the SWF you are trying to import (from CP or by renaming a text file) and import that into RoboHelp.

- Replace the SWF file that was included in the RH project with the SWF that was giving problems.

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Out of Memory error when inserting Captivate demo

May 04, 2015

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When trying to insert an Adobe Captivate demo into a topic, I get an error message that simply says "Out of Memory". I thought this might have something to do with our SharePoint source control, so I tried adding the same .SWF file to a project NOT in source control (stored on my local), and I got the same error. I am using RoboHelp 10. The .SWF file is 62,716 KB. HELP?

Is it only this demo that is giving problems? It might very well be the SWF size.

If this is the only file giving problems, can you try the following:

- Create a small SWF file with the same file name as the SWF you are trying to import (from CP or by renaming a text file) and import that into RoboHelp.

- Replace the SWF file that was included in the RH project with the SWF that was giving problems.

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249

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May 04, 2015 0
May 04, 2015

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Hi there

I'm aware there are a few different ways these can be "inserted". Can you please outline the process you are following?

Are you using RoboHelp HTML or RoboHelp for Word?

Cheers... Rick

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May 04, 2015 0
May 04, 2015

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I am using RoboHelp HTML 10.0.1.292. From the Insert menu, I'm selecting Adobe Captivate Demo. And then I click the Browse button to the right of "Multimedia Name" and select the .SWF

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May 04, 2015 0
May 04, 2015

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Is it only this demo that is giving problems? It might very well be the SWF size.

If this is the only file giving problems, can you try the following:

- Create a small SWF file with the same file name as the SWF you are trying to import (from CP or by renaming a text file) and import that into RoboHelp.

- Replace the SWF file that was included in the RH project with the SWF that was giving problems.

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May 04, 2015

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Thanks William. That worked...sort of. I'm able to view the video when I publish the project but if I try to open the topic that contains the video in RH, it crashes. Oh well, at least the video works published!

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