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PDF bookmark hierarchy is incorrect using RoboHelp 2019

Explorer ,
Aug 19, 2019 Aug 19, 2019

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I am generating a PDF from RoboHelp 2019. The TOC seems to correctly reflect my defined Table of Contents. However the PDF bookmark hierarchy is incorrect. It seems to be a straight listing of topics regardless of the TOC hierarchy or heading levels. This is especially problematic because the PDF defaults to opening the bookmark panel. Has anyone else seen this or have a fix for this issue?

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Community Expert ,
Sep 18, 2019 Sep 18, 2019

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Karin

I have created a Classic and a 2019 project as well as a Word document that explains things. I will try to attach the Word document but I am not sure I can in this forum. If it doesn't work, email me via my site and I will send you the document and the projects.

Hopefully it covers all the issues and if it does, I will then liaise with Surbhi.

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Enthusiast ,
Sep 18, 2019 Sep 18, 2019

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Peter, I could successfully download the .docx-file. To me, your summary describes all existing problems. Thank you for taking care of this.

Karin

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New Here ,
Jan 14, 2022 Jan 14, 2022

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Any updates regarding the initial issue? I also have to problem, that the pdf bookmarks are in a "straight listing of topics regardless of the TOC hierarchy or heading levels".

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Enthusiast ,
Jan 14, 2022 Jan 14, 2022

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Sorry, I cannot answer that, as I am now using RH 2020, new UI. There, everything works fine.

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Community Expert ,
Jan 14, 2022 Jan 14, 2022

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@defaultp8935bm7h02p I am assuming you are on 2019. If you have Update 14 applied then you have all the fixes. I am pretty sure it was fixed.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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New Here ,
Jan 14, 2022 Jan 14, 2022

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I am on RoboHelp v2019.0.14 but sadly it's not working.

 

The TOC inside the PDF looks fine and has the correct indentation, but the "bookmark" functionality inside my pdf viewer shows all topics on the first hierarchy level.

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Community Expert ,
Jan 14, 2022 Jan 14, 2022

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It might be worth having putting out a call to Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp. 

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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New Here ,
Jan 16, 2022 Jan 16, 2022

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@Peter Grainge Thank you! I will reach to Adobe about this. If they can solve the problem or give me an usable workaround I will reply here.

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