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Hi,
I have recently begun using RH 2017, and I am facing a peculiar problem where I am unable to generate the PDF or Word output through the Printed Documentation output profile. When I try to do so with the default setting, I get this error "Server Busy. This action cannot be completed....."
I am using Word 2013 on my system, and have also enabled the Macro Settings under Trust Center.
So, i am not sure what should I do to resolve this?
Thanks
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Server Busy is a Windows issue. Google it and you will find tons of stuff on it. The problem is identifying which of many things are causing it.
I have not seen or heard of this message though in connection with generating printed documentation. I doubt it will help as I don't think this is a RoboHelp issue but do check you have updates applied.
Then look at environment things.
Let us know how you get on.
See www.grainge.org for free RoboHelp and Authoring information.
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To answer both your questions, first, my project is on my local drive and I'm generating the output to the same drive; second, even the Word template is on my local machine.
I have a question in doubt, I'm using a RH 2017 32 bit version and my system is running Windows 8.1 Pro 64 bit version, would that be a reason for what I'm facing? could be vaguely connected but still raising it as a question?
please let me know!
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I'm not sure about 8.1 64 bit version. I think with the patches applied, the remaining issue was whether Word was 64 bit. That did cause problems and even Microsoft recommend the 32 bit version for compatibility with other software. That said, I don't think the error message was server busy, I believe it was along the lines that Word could not be found.
A couple more things to try.
Post back when you have tried those suggestions.
See www.grainge.org for free RoboHelp and Authoring information.