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I recently purchased Robohelp 2015 and I am testing the Mobile App functionality.
I have all the IOS required items, Phonegap account etc. and still at the end of the "Save and Generate" log it says this:
Generating Zip...
Uploading Mobile App To Phone Gap Build Server...
plugin unsupported: com.phonegap.plugin.statusbar
Uploading Mobile App To Phone Gap Build Server Failed.
Internal error encountered, Failed to generate Mobile App.
Compilation complete.
Is the plugin that comes with the application already outdated?
Any assistance would be appreciated.
Regards,
Peer
Hi Everyone,
Fix for this problem is now available.
Please follow the steps listed in the following KB article.
Unable to generate Mobile App output from FrameMaker and RoboHelp
Thanks for your patience!
~Abhishek
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Hi there
I do know that the Adobe RoboHelp developers are aware of the situation. Although, I"m unsure if a fix is in the works or what a workaround might be.
Out of curiosity, what kind of content are you planning on making installable?
Cheers... Rick
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So they released software knowing that it already has an issue? Hmm...interesting.
I am experimenting with a Standards Manual that I want to make available for mobile devices.
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No, it worked when the version was released. What they are investigating
is why it isn't now.
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Hope they will fix it soon. Only reason I upgraded my previous version to create mobile app.
Thank you for your responses.
Peer
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No, it's unfair to say that Adobe released software knowing it has an issue.
For starters, all software ever made has some sort of an issue. It's just typically a matter of uncovering it down the line.
But in this case, when RoboHelp 2015 Release was actually released more than a year ago, this was all working. Then at some point, the stuff for PhoneGap changed and broke it for however RoboHelp works with it.
Note that PhoneGap is totally separate from RoboHelp and a completely different team of people work on that product. We see similar things with the Flash Player and Adobe Captivate. Sometimes the folks that are responsible for the Flash Player will change something in that application that breaks some other functionality in other applications.
Appreciate the info on how you are planning on using it!
Cheers... Rick
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Hi,
Recently there have been changes in the PhoneGap APIs that broke the compatibility with RoboHelp.
We are actively working on restoring this and the fix should be available soon.
Thank you for your patience.
Regards,
Abhishek
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can you please update this thread when the fix is in place. I am facing the same issue with "plugin unsupported: com.phonegap.plugin.statusbar" error.
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Sure. The fix is under test. Once validated, we will share and update.
Thanks!
Abhishek
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Hi Everyone,
Fix for this problem is now available.
Please follow the steps listed in the following KB article.
Unable to generate Mobile App output from FrameMaker and RoboHelp
Thanks for your patience!
~Abhishek
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Thank you very much. I followed the instructions and it is working!!
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Hi Abhishek,
We tried the proposed solution for existing project. However it didn't work. We replaced the .dll and deleted the config.xml in the given directory and then tried opening the project in Robohelp 2015. However, Rh stopped working
Request you to provide the solution as soon as possible.
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Hi Mandar,
Do you have latest patch applied over RH ? This solution will only work over updated Robohelp 2015. Please check and share your Robohelp version.
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Hello
Thanks for your response.
We are using following Robohelp version:
We downloaded and installed patch from the following site
Adobe - Support : RoboHelp Support Center : Service Releases
It gave the same error.
Hope I have installed the correct patch.
Request you to provide the solution as soon as possible.
Regards,
Mandar.
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Hi Mandar,
Can you try to reinstall RoboHelp > make sure it is updated to latest update 12.0.4.454 > apply the fix and check again?
Regards,
Mayank
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Hello Mayank,
We updated the Robohelp 15 version to
Then reinstalled the following patch
Deleted the Mobile_App_config.xml file from my project and restarted the RoboHelp.
When I generated Mobile App output got the following error:
Checked on the https://build.phonegap.com/apps/2398480/builds
The link to fix error is directed to PhoneGap support.
Please give the solution as soon as possible.
Regards,
Mandar.
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Hi Mandar,
I just sent you a private email to further discuss the issue.
Regards,
Mayank