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Phonegap plugin not supported

New Here ,
Dec 07, 2016

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I recently purchased Robohelp 2015 and I am testing the Mobile App functionality.

I have all the IOS required items, Phonegap account etc. and still at the end of the "Save and Generate" log it says this:

Generating Zip...

Uploading Mobile App To Phone Gap Build Server...

plugin unsupported: com.phonegap.plugin.statusbar

Uploading Mobile App To Phone Gap Build Server Failed.

Internal error encountered,  Failed to generate Mobile App.

Compilation complete.

Is the plugin that comes with the application already outdated?

Any assistance would be appreciated.

Regards,

Peer

Hi Everyone,

Fix for this problem is now available.
Please follow the steps listed in the following KB article.

Unable to generate Mobile App output from FrameMaker and RoboHelp

Thanks for your patience!

~Abhishek

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Phonegap plugin not supported

New Here ,
Dec 07, 2016

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I recently purchased Robohelp 2015 and I am testing the Mobile App functionality.

I have all the IOS required items, Phonegap account etc. and still at the end of the "Save and Generate" log it says this:

Generating Zip...

Uploading Mobile App To Phone Gap Build Server...

plugin unsupported: com.phonegap.plugin.statusbar

Uploading Mobile App To Phone Gap Build Server Failed.

Internal error encountered,  Failed to generate Mobile App.

Compilation complete.

Is the plugin that comes with the application already outdated?

Any assistance would be appreciated.

Regards,

Peer

Hi Everyone,

Fix for this problem is now available.
Please follow the steps listed in the following KB article.

Unable to generate Mobile App output from FrameMaker and RoboHelp

Thanks for your patience!

~Abhishek

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796

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Dec 07, 2016 0
LEGEND ,
Dec 07, 2016

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Hi there

I do know that the Adobe RoboHelp developers are aware of the situation. Although, I"m unsure if a fix is in the works or what a workaround might be.

Out of curiosity, what kind of content are you planning on making installable?

Cheers... Rick

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Dec 07, 2016 0
New Here ,
Dec 07, 2016

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So they released software knowing that it already has an issue? Hmm...interesting.

I am experimenting with a Standards Manual that I want to make available for mobile devices.

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Dec 07, 2016 0
Adobe Community Professional ,
Dec 07, 2016

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No, it worked when the version was released. What they are investigating

is why it isn't now.

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Dec 07, 2016 0
LEGEND ,
Dec 07, 2016

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No, it's unfair to say that Adobe released software knowing it has an issue.

For starters, all software ever made has some sort of an issue. It's just typically a matter of uncovering it down the line.

But in this case, when RoboHelp 2015 Release was actually released more than a year ago, this was all working. Then at some point, the stuff for PhoneGap changed and broke it for however RoboHelp works with it.

Note that PhoneGap is totally separate from RoboHelp and a completely different team of people work on that product. We see similar things with the Flash Player and Adobe Captivate. Sometimes the folks that are responsible for the Flash Player will change something in that application that breaks some other functionality in other applications.

Appreciate the info on how you are planning on using it!

Cheers... Rick

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Dec 07, 2016 0
New Here ,
Dec 07, 2016

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Hope they will fix it soon. Only reason I upgraded my previous version to create mobile app.

Thank you for your responses.

Peer

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Dec 07, 2016 0
Adobe Employee ,
Dec 07, 2016

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Hi,

Recently there have been changes in the PhoneGap APIs that broke the compatibility with RoboHelp.

We are actively working on restoring this and the fix should be available soon.

Thank you for your patience.

Regards,

Abhishek

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Dec 07, 2016 0
New Here ,
Dec 08, 2016

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can you please update this thread when the fix is in place. I am facing the same issue with "plugin unsupported: com.phonegap.plugin.statusbar" error.

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Dec 08, 2016 0
Adobe Employee ,
Dec 12, 2016

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Sure. The fix is under test. Once validated, we will share and update.

Thanks!

Abhishek

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Dec 12, 2016 0
Adobe Employee ,
Dec 13, 2016

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Hi Everyone,

Fix for this problem is now available.
Please follow the steps listed in the following KB article.

Unable to generate Mobile App output from FrameMaker and RoboHelp

Thanks for your patience!

~Abhishek

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Dec 13, 2016 0
New Here ,
Dec 13, 2016

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Thank you very much. I followed the instructions and it is working!!

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Dec 13, 2016 0
New Here ,
Dec 14, 2016

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Hi Abhishek,

We tried the proposed solution for existing project. However it didn't work. We replaced the .dll and deleted the config.xml in the given directory and then tried opening the project in Robohelp 2015. However, Rh stopped working

Request you to provide the solution as soon as possible.

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Dec 14, 2016 0
Adobe Employee ,
Dec 14, 2016

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Hi Mandar,

Do you have latest patch applied over RH ? This solution will only work over updated Robohelp 2015. Please check and share your Robohelp version.

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Dec 14, 2016 0
New Here ,
Dec 14, 2016

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Hello

Thanks for your response.

We are using following Robohelp version:

We downloaded and installed patch from the following site

Adobe - Support : RoboHelp Support Center : Service Releases

It gave the same error.

Hope I have installed the correct patch.

Request you to provide the solution as soon as possible.

Regards,

Mandar.

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Dec 14, 2016 0
Adobe Employee ,
Dec 14, 2016

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Hi Mandar,

Can you try to reinstall RoboHelp > make sure it is updated to latest update 12.0.4.454 > apply the fix and check again?

Regards,

Mayank

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Dec 14, 2016 0
New Here ,
Dec 14, 2016

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Hello Mayank,

We updated the Robohelp 15 version to

Then reinstalled the following patch

Deleted the Mobile_App_config.xml file from my project and restarted the RoboHelp.

When I generated Mobile App output got the following error:

Checked on the https://build.phonegap.com/apps/2398480/builds

The link to fix error is directed to PhoneGap support.

Please give the solution as soon as possible.

Regards,

Mandar.

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Dec 14, 2016 0
Adobe Employee ,
Dec 14, 2016

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Hi Mandar,

I just sent you a private email to further discuss the issue.

Regards,

Mayank

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Dec 14, 2016 0