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Pictures not showing in RH 2019 Reimagined

Explorer ,
Oct 03, 2019

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Hi!

I'm having a little problem with some of the pictures in my output after upgrading from RH19 Classic to RH2019 Reimagined. Some of the pictures are perfectly fine, while others only show up like this:

Capture4.PNG

Does anybody know what the problem could be and how to solve it?

 

Thanks,

/K.

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Pictures not showing in RH 2019 Reimagined

Explorer ,
Oct 03, 2019

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Hi!

I'm having a little problem with some of the pictures in my output after upgrading from RH19 Classic to RH2019 Reimagined. Some of the pictures are perfectly fine, while others only show up like this:

Capture4.PNG

Does anybody know what the problem could be and how to solve it?

 

Thanks,

/K.

Topics

New UI

Views

98

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Oct 03, 2019

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I have changed Rh19 to Rh2019 as it helps people searching later with the same problem.

There is a hotfix just released. I doubt it will fix the problem but it's worth a try. See the thread below.

https://community.adobe.com/t5/RoboHelp/Hotfix-for-Update-9/td-p/10647087

 

It looks like the path to the images got messed up during the upgrade. Check both the image is present and the path is correct.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Explorer ,
Oct 03, 2019

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Okay, perfect that's fine.

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Explorer ,
Oct 03, 2019

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I'll give it a try! thank you Peter /K.

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