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Printed documentation does not follow selected style sheet

Community Beginner ,
Mar 20, 2019

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Hello,

I'm using RoboHelp 2017 (13.0.2.334).

When I create a Word output, the output does not follow the style sheet that I selected.

For example, it changes all of the body text from Verdana to Times New Roman.

Even if I select 'Use the project's CSS styles', the font is Times New Roman, not Verdana as used in the online output.

I have used the same style sheet for years, and the last time I created Word output (November 2018), it worked correctly.

Do you have any ideas what could have changed or what I can check to fix this?

Thanks,

Julie

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Printed documentation does not follow selected style sheet

Community Beginner ,
Mar 20, 2019

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Hello,

I'm using RoboHelp 2017 (13.0.2.334).

When I create a Word output, the output does not follow the style sheet that I selected.

For example, it changes all of the body text from Verdana to Times New Roman.

Even if I select 'Use the project's CSS styles', the font is Times New Roman, not Verdana as used in the online output.

I have used the same style sheet for years, and the last time I created Word output (November 2018), it worked correctly.

Do you have any ideas what could have changed or what I can check to fix this?

Thanks,

Julie

Topics

Documentation

Views

338

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Mar 20, 2019

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In the last page of the print dialog, you have tried selecting your project CSS and Use the Project's CSS, correct?

I think the quickest solution might be to create a new print layout, not a duplicate. Initially ignore getting all the same settings, just test the styles are correct.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Community Beginner ,
Mar 20, 2019

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Thanks for the suggestion. I still couldn't get it to print correctly. I contacted Adobe Support and am working with them. If we get a resolution, I will post again. Thanks as always for your help.

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Adobe Community Professional ,
Mar 21, 2019

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Also post back if you do not get a solution. Sometimes a bit more digging or looking at the project can come up with something not in their armoury.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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