Printed documentation does not follow selected style sheet

[#1]

Hello,

I'm using RoboHelp 2017 (13.0.2.334).

When I create a Word output, the output does not follow the style sheet that I selected.

For example, it changes all of the body text from Verdana to Times New Roman.

Even if I select 'Use the project's CSS styles', the font is Times New Roman, not Verdana as used in the online output.

I have used the same style sheet for years, and the last time I created Word output (November 2018), it worked correctly.

Do you have any ideas what could have changed or what I can check to fix this?

Thanks,

Julie

[#2]

Hello,

I'm using RoboHelp 2017 (13.0.2.334).

When I create a Word output, the output does not follow the style sheet that I selected.

For example, it changes all of the body text from Verdana to Times New Roman.

Even if I select 'Use the project's CSS styles', the font is Times New Roman, not Verdana as used in the online output.

I have used the same style sheet for years, and the last time I created Word output (November 2018), it worked correctly.

Do you have any ideas what could have changed or what I can check to fix this?

Thanks,

Julie

[#3]

In the last page of the print dialog, you have tried selecting your project CSS and Use the Project's CSS, correct?

I think the quickest solution might be to create a new print layout, not a duplicate. Initially ignore getting all the same settings, just test the styles are correct.

---

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

[#4]

Thanks for the suggestion. I still couldn't get it to print correctly. I contacted Adobe Support and am working with them. If we get a resolution, I will post again. Thanks as always for your help.

[#5]

Also post back if you do not get a solution. Sometimes a bit more digging or looking at the project can come up with something not in their armoury.

---

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge