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Printed documentation generation stuck at "Processing Topics"

Community Beginner ,
Nov 13, 2015

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Hello,

I am using RoboHelp 2015 and Word 2013 under Windows 8.1. When I try to generate a .doc file it stops at "Processing Topics" and never continues. Clicking Cancel doesn't help and I have to end task through the task manager. I saw a similar topic, and tried out all the solutions provided there but to no avail.

Do you have any suggestions on what I can do?

Thanks in advance.

The problem has been resolved. As it turned out, it was on Word's part, and to be more precise it was connected with printers. I had to delete all printers from my system to resolve it.

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Printed documentation generation stuck at "Processing Topics"

Community Beginner ,
Nov 13, 2015

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Hello,

I am using RoboHelp 2015 and Word 2013 under Windows 8.1. When I try to generate a .doc file it stops at "Processing Topics" and never continues. Clicking Cancel doesn't help and I have to end task through the task manager. I saw a similar topic, and tried out all the solutions provided there but to no avail.

Do you have any suggestions on what I can do?

Thanks in advance.

The problem has been resolved. As it turned out, it was on Word's part, and to be more precise it was connected with printers. I had to delete all printers from my system to resolve it.

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Documentation

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423

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Nov 13, 2015 0
Adobe Community Professional ,
Nov 13, 2015

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Have you tried with one of the samples that ships with Rh2015?

Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Nov 13, 2015 0
Community Beginner ,
Nov 13, 2015

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Yes, I did try the sample projects, as well as a newly created one-page project - all the same. I also set Word security settings to lowest, disabled anti-virus, tried creating .docx - nothing helped. I'm doing this all on a local machine.

I'm not really sure though, whether it is RH's or Word's problem... Everything worked alright until a certain point (which I am unable to identify). I think I'm going to try Word 2010 as well, and will post the results here.

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Community Beginner ,
Nov 16, 2015

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The problem has been resolved. As it turned out, it was on Word's part, and to be more precise it was connected with printers. I had to delete all printers from my system to resolve it.

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