Highlighted

Printed Documentation needs Microsoft Word

Explorer ,
Mar 03, 2016

Copy link to clipboard

Copied

I've successfully used the Printed Documentation before (although that was with RH 11; I'm using RH2015 now), but today when I try to use it, I get this:

of course MS Word has been started on my computer; I've used it dozens of times this week alone. Also, where do I click "Start using Microsoft Word" ... and why, since I'm trying to create a PDF file?

thanx,

Lon

TOPICS
WebHelp

Views

478

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Printed Documentation needs Microsoft Word

Explorer ,
Mar 03, 2016

Copy link to clipboard

Copied

I've successfully used the Printed Documentation before (although that was with RH 11; I'm using RH2015 now), but today when I try to use it, I get this:

of course MS Word has been started on my computer; I've used it dozens of times this week alone. Also, where do I click "Start using Microsoft Word" ... and why, since I'm trying to create a PDF file?

thanx,

Lon

TOPICS
WebHelp

Views

479

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 03, 2016 0
LEGEND ,
Mar 03, 2016

Copy link to clipboard

Copied

Hi Lon

Hopefully Peter Grainge‌ will be along soon to advise what to do to get Word started.

As we wait, I can tell you that even though you are wanting a PDF, the process isn't as straightforward as you might think.

RoboHelp has to first create an intermediate Microsoft Word document. It then uses that Word document to create the final PDF.

Yes, we are all aware that this is now an Adobe product and PDF is "Adobe's thang", but RoboHelp wasn't an Adobe product to begin with.

Cheers... Rick

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 03, 2016 0
Adobe Community Professional ,
Mar 03, 2016

Copy link to clipboard

Copied

Which version of Word are you using? Having asked that, I don't think it is the problem as wrong version usually gives a different error message. Nonetheless, I need to ask.

Was RoboHelp 2015 installed with Admin rights? It can be used without but admin rights are required at installation.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 03, 2016 0
Explorer ,
Mar 03, 2016

Copy link to clipboard

Copied

Thanks for responding gentlemen, but (mea culpa) you were working at a disadvantage. I later realized that our RoboHelp is lodged on a Virtual Machine, which apparently had not been introduced to MS Word ... so I introduced them and they're getting along fine.

Thanks again,

Lon

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 03, 2016 0
New Here ,
Mar 10, 2016

Copy link to clipboard

Copied

@ peter

Quote: "Was RoboHelp 2015 installed with Admin rights? It can be used without but admin rights are required at installation."

How/where can I find what I installed?

I use RH2015 and I want to make a PDF with the help of Word 2016 and also see a pop-up saying: Install Word 2000 or higher.

Aart

(the Netherlands)

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 10, 2016 0
New Here ,
Mar 07, 2016

Copy link to clipboard

Copied

I've seen this issue pop up since about 2008 between RH and Word.  My resolution has been to point to the RH 10 template from Word. Go to File > Advanced > File Locations, then modify the MS user template by pointing to RH Html > template > Word 10 (my Word version). Macros, gotta trust them too in the Trust center.  After I run the Printed Document, I typically point back to my Word template. It hasn't exploded on me yet.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 07, 2016 0
New Here ,
Mar 10, 2016

Copy link to clipboard

Copied

@ nancy

Quote: "RH Html > template > Word 10"

I see 3 options in this folder: Word 00, Word 10 an Word 11.

What shall I use when I have MSWord2016?

Aart

the Netherlands

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 10, 2016 0