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Printed Documentation two errors: Visual C++ error and failed to generate printed documentation

New Here ,
Jan 31, 2015

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Hi there, I am new to Robohelp as it has been years. I managed to retrieve the files and open the project on my computer. I tried to troubleshoot and I HAVE enabled macros in word already. I believe the errors are related. I have not successfully be able to generate on this computer with this project. I just installed Robohelp 11 last week and still am on the trial for now (will be buying).

Please help.

Robohelp HTML 11

Windows PC - Windows 8

However, when I try to generate the printed documentation (Generate > PDF output) it starts but them provides this error)

robohelp_failedtogenerate.png

Then when I try to  click on the Printed Documentation it gives me this error

Robohelp_runtime.png

Thank you

Jennifer

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Printed Documentation two errors: Visual C++ error and failed to generate printed documentation

New Here ,
Jan 31, 2015

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Hi there, I am new to Robohelp as it has been years. I managed to retrieve the files and open the project on my computer. I tried to troubleshoot and I HAVE enabled macros in word already. I believe the errors are related. I have not successfully be able to generate on this computer with this project. I just installed Robohelp 11 last week and still am on the trial for now (will be buying).

Please help.

Robohelp HTML 11

Windows PC - Windows 8

However, when I try to generate the printed documentation (Generate > PDF output) it starts but them provides this error)

robohelp_failedtogenerate.png

Then when I try to  click on the Printed Documentation it gives me this error

Robohelp_runtime.png

Thank you

Jennifer

Views

147

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LEGEND ,
Jan 31, 2015

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Hi there

What if you try removing the period between the 2? Instead of 2.2 documentation, have it read 22 documentation. Does that change anything?

Cheers... Rick

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New Here ,
Jan 31, 2015

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Hi Rick,

Thanks I tried that and it (and even restarted) and it is still throwing me both errors. Could it be permissions/set up? Too long of a file name? It's been years since I have used robohelp but I never encountered an error with output before.

Jenn

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New Here ,
Jan 31, 2015

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Sorry I forgot to add:

Windows 8.1

64 bit

Windows professional plus 2010

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New Here ,
Jan 31, 2015

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I did see this post from the forum but not sure it's applicable to me. 10. Re: RoboHelp 10: Problems generating Printed Documentation

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New Here ,
Jan 31, 2015

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So far I think it's fixed.

1) installed an updated version of adobe reader

2) created a NEW output to .doc

And it seems to be fine.

Thanks Rick for your help.

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